Product Help Systems Architect

RELX INC; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RELX INC in Manila is seeking a Help System Designer to develop clear, user-centric help and guidance across LexisNexis products. You will create and maintain in-product help articles, contextual guidance, onboarding materials, and templates that help users find and act on information efficiently.

You will collaborate with UX designers, product managers, and research teams, applying user-centered design, WCAG accessibility, and analytics to improve content.

Qualifications

• Bachelor's degree in IT-related field.
• 2–4 years of experience in related roles (Help System Designer, UX Writer, Content Designer).
• Experience with Pendo or similar digital adoption platforms.
• Experience creating onboarding experiences, guides, and in-product guidance.
• Ability to translate complex product features into concise, user-friendly guidance.
• Familiarity with accessibility standards (WCAG).

Responsibilities

• Create, structure, and maintain in-product help materials (articles, tooltips, task guides).
• Translate complex workflows into clear, concise content for end users.
• Apply user-centered design to information architecture and content structure.
• Collaborate with Product Managers, UX Designers, and Content Designers to align help content with features.
• Ensure consistency across product and external help channels.
• Follow content standards and accessibility guidelines (WCAG).
• Use analytics to identify gaps and iterate content based on data.

Skills

Information design

User-centered design

Help content creation

Portfolio

Strong writing

Stakeholder management

WCAG accessibility

Education

Bachelor's degree in IT-related field

Tools

Pendo

Knowledge bases

Content Management Systems

In-product guidance

Job description

RELX INC in Manila is seeking a Help System Designer to develop clear, user-centric help and guidance across LexisNexis products. You will create and maintain in-product help articles, contextual guidance, onboarding materials, and templates that help users find and act on information efficiently.

You will collaborate with UX designers, product managers, and research teams, applying user-centered design, WCAG accessibility, and analytics to improve content.