Customer Support & Data Insights Analyst

LexisNexis Risk Solutions; Manila, Hinoba-an; On-site; PHP 246,000 - 424,000; Full time

Job summary

RELX is seeking a detail-oriented professional in Manila to handle customer inquiries via email, provide product information, and ensure timely resolution.

You will maintain privacy, prepare reports, and support training; candidates should have a bachelor's degree or 2 years college, strong English reading, and good keystroke speed. The role prioritizes adaptability to changing processes and data-driven improvements.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units).
• At least 45 WPM
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production-based environment
• Excellent communication skills
• Ability to adapt to constant changing processes and tasks
• Must have good interpersonal skills
• Must have good analytical skills
• Must be able to sit for long periods of time
• Must have good English reading comprehension
• Must be able to retain focus and perform repetitious tasks effectively
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Skills

Communication skills

Attention to detail

Fast typing 45 WPM

English reading comprehension

Interpersonal skills

Education

Bachelor's degree or 2 years college

Tools

MS Office

Job description

RELX is seeking a detail-oriented professional in Manila to handle customer inquiries via email, provide product information, and ensure timely resolution.

You will maintain privacy, prepare reports, and support training; candidates should have a bachelor's degree or 2 years college, strong English reading, and good keystroke speed. The role prioritizes adaptability to changing processes and data-driven improvements.