User-Centered Help System Designer

RELX; Philippines; On-site; PHP 450,000 - 650,000; Full time

Job summary

LexisNexis seeks a Help System Designer to develop clear, user-centric help and guidance across its products. You will create and maintain in-product help articles, contextual guidance, and onboarding materials in collaboration with UX Designers, Product Managers, and Research teams.

The ideal candidate has strong information design and user-centered skills, with experience crafting help content in complex digital products and familiarity with interactive help tools.

Qualifications

• Bachelor's degree in IT-related field.
• 2–4 years of experience in a Help System Designer, UX Writer, Technical Writer, Content Designer, or similar role.
• Familiarity with Pendo or similar digital adoption and product guidance platforms.
• Experience creating product onboarding experiences, walkthroughs, user guides, help content, or in-product guidance.
• Demonstrated experience creating animated instructional content, explainer videos, product walkthroughs, onboarding videos, or motion-based learning experiences.
• Understanding of UX principles, content design, and user-centered frameworks such as Personas, JTBD, and Journey Mapping.
• Strong writing, content structuring, and information architecture skills.
• Ability to translate complex product features into clear, concise, and user-friendly guidance.
• Receptive to feedback and able to iterate quickly in a fast-paced environment.
• Strong stakeholder management and cross-functional partnership skills.
• Experience using help authoring tools, knowledge bases, content management systems, or in-product guidance platforms.
• Knowledge of accessibility standards (WCAG) and inclusive content design best practices.

Responsibilities

• Create, structure, and maintain in-product help materials, including: Help articles, Contextual tooltips, Task-based guides, User assistance templates.
• Translate complex workflows and product features into clear, concise, user-friendly content.
• Ensure help documentation supports product goals and improves user understanding.
• Apply user-centered design principles to information architecture and content structure.
• Collaborate with Product Managers, UX Designers, Content Designers, and Customer Support to ensure consistency.
• Follow content and design system guidelines to ensure clarity, consistency, and accessibility.

Skills

User-centered design

Information architecture

Technical writing

Cross-functional collaboration

Stakeholder management

Content design

Education

Bachelor's Degree in IT-related field

Tools

Pendo

Content management system

In-product guidance platforms

Job description

LexisNexis seeks a Help System Designer to develop clear, user-centric help and guidance across its products. You will create and maintain in-product help articles, contextual guidance, and onboarding materials in collaboration with UX Designers, Product Managers, and Research teams.

The ideal candidate has strong information design and user-centered skills, with experience crafting help content in complex digital products and familiarity with interactive help tools.