Help System Designer

RELX INC; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RELX INC in Manila is seeking a Help System Designer to develop clear, user-centric help and guidance across LexisNexis products. You will create and maintain in-product help articles, contextual guidance, onboarding materials, and templates that help users find and act on information efficiently.

You will collaborate with UX designers, product managers, and research teams, applying user-centered design, WCAG accessibility, and analytics to improve content.

Qualifications

• Bachelor's degree in IT-related field.
• 2–4 years of experience in related roles (Help System Designer, UX Writer, Content Designer).
• Experience with Pendo or similar digital adoption platforms.
• Experience creating onboarding experiences, guides, and in-product guidance.
• Ability to translate complex product features into concise, user-friendly guidance.
• Familiarity with accessibility standards (WCAG).

Responsibilities

• Create, structure, and maintain in-product help materials (articles, tooltips, task guides).
• Translate complex workflows into clear, concise content for end users.
• Apply user-centered design to information architecture and content structure.
• Collaborate with Product Managers, UX Designers, and Content Designers to align help content with features.
• Ensure consistency across product and external help channels.
• Follow content standards and accessibility guidelines (WCAG).
• Use analytics to identify gaps and iterate content based on data.

Skills

Information design

User-centered design

Help content creation

Portfolio

Strong writing

Stakeholder management

WCAG accessibility

Education

Bachelor's degree in IT-related field

Tools

Pendo

Knowledge bases

Content Management Systems

In-product guidance

Job description

Manila

Full time

R117242

We are seeking a Help System Designer to develop clear, effective, and user centric help and guidance experiences across LexisNexis products. This role focuses on creating and maintaining product help systems including in-app support articles, structured help content, contextual guidance, and onboarding materials. Working closely with UX Designers, Product Managers, and Research teams, the Help System Designer ensures users can quickly find, understand, and act on information that supports their workflow.

The ideal candidate has strong information design skills, a user centered approach, and experience creating help-content within complex digital products. Familiarity with user research insights, content frameworks, and knowledge of interactive help tools is highly preferred.

Accountabilities:

Help Content Design & Production

• Create, structure, and maintain in product help materials, including:

• Help articles

• Contextual tooltips

• Task based guides

• User assistance templates

• Translate complex workflows and product features into clear, concise, user-friendly content.

• Ensure help documentation supports product goals and improves user understanding.

User-Centered Information Design

• Apply user centered design principles to information architecture, help taxonomies, and content structure.

• Conduct iterative improvements based on user feedback, analytics, and research insights.

• Work with UX Researchers to understand user needs and pain points related to support and guidance.

Cross Functional Collaboration

• Partner with Product Managers to ensure help content aligns with feature functionality, intent, and release timelines.

• Collaborate with UX Designers to embed help and guidance at the right moments in the user journey.

• Coordinate with Content Designers and Customer Support to ensure consistency across product and external help channels.

Quality & Standards

• Follow LexisNexis content and design system guidelines to ensure clarity, consistency, and accessibility.

• Maintain and update help content libraries, templates, and standards.

• Ensure all help materials meet WCAG and usability requirements.

Data Driven Improvements

• Use analytics, search data, and support metrics to identify gaps or opportunities for help content improvement.

• Test help content with users in partnership with UX Research.

• Iterate content based on findings and performance indicators.

Qualifications:

• Bachelor's Degree in IT-related course (e.g., Computer Science, Information Technology, Information Systems).

• 2–4 years of experience as a Help System Designer, UX Writer, Technical Writer, Content Designer, or similar role.

• Familiarity with Pendo or similar digital adoption and product guidance platforms.

• Experience creating product onboarding experiences, walkthroughs, user guides, help content, or in-product guidance.

• Demonstrated experience creating animated instructional content, explainer videos, product walkthroughs, onboarding videos, or motion-based learning experiences.

• Understanding of UX principles, content design, and user-centered frameworks such as Personas, Jobs-to-Be-Done (JTBD), and Journey Mapping.

• Strong writing, content structuring, and information architecture skills, with the ability to simplify complex concepts for end users.

• Strong ownership and accountability with exceptional attention to detail.

• Excellent communication and collaboration skills, including the confidence to present ideas and conduct product walkthroughs with stakeholders.

• Ability to translate complex product features into clear, concise, and user-friendly guidance.

• Curious, proactive, and eager to learn new tools, technologies, and processes.

• Receptive to feedback and able to iterate quickly in a fast-paced environment.

• Strong stakeholder management and cross-functional partnership skills.

• Experience using help authoring tools, knowledge bases, content management systems, or in-product guidance platforms.

• Understanding of analytics and experience using user feedback, engagement metrics, or behavioral data to improve content and onboarding experiences.

• Knowledge of accessibility standards (WCAG) and inclusive content design best practices.

• Experience creating product walkthroughs, onboarding flows, guided tours, tooltips, or self-service user support content.

• Strong portfolio showcasing help content, user assistance systems, product onboarding experiences, information architecture, or structured content design.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

  We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.