System Visual Designer: UX Guidance & Onboarding

Reed Elsevier Philippines; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Flexible hybrid work

IT equipment provided

HMO coverage Day 1 for you and depend.

Retirement package with company match

Life and accident insurance Day 1

24 PTO + 6 after 5 years

Merit-based increases & incentives

Training & certification programs

Job summary

Reed Elsevier Philippines is seeking a System Visual Designer to craft engaging in-product guidance, onboarding experiences, and help content. You will partner with UX Designers, Product Managers, and Researchers to turn complex workflows into intuitive user journeys.

The role requires 2–4 years in related roles, strong UX and content design skills, and the ability to collaborate across teams to improve adoption and user success. Hybrid work and day-one benefits are offered.

Qualifications

• 2-4 years of experience in Help System Design, UX Writing, Technical Writing, Content Design, or similar roles.
• Familiarity with Pendo or similar digital adoption platforms.
• Experience creating onboarding experiences, user guides, walkthroughs, or in-product guidance.
• Strong UX, content design, information architecture, and communication skills.
• Experience with visual animation is a plus.

Responsibilities

• Design and maintain help articles, tooltips, guided tours, onboarding flows, and user assistance content.
• Create clear, concise guidance that improves product adoption and user success.
• Collaborate with cross-functional teams to embed support throughout the user journey.
• Use user feedback, analytics, and research insights to continuously improve content and onboarding experiences.
• Ensure content meets accessibility, usability, and quality standards.

Skills

UX Writing

Content Design

Information Architecture

Communication Skills

Education

Bachelor's degree in IT/CS/IS

Tools

Pendo

Job description

Reed Elsevier Philippines is seeking a System Visual Designer to craft engaging in-product guidance, onboarding experiences, and help content. You will partner with UX Designers, Product Managers, and Researchers to turn complex workflows into intuitive user journeys.

The role requires 2–4 years in related roles, strong UX and content design skills, and the ability to collaborate across teams to improve adoption and user success. Hybrid work and day-one benefits are offered.