Product Automation & Workflow Coordinator

LizardBear Tasking, Inc. (PEZA); Pasig; On-site; PHP 446,000 - 714,000; Full time

Job summary

TaskUs in the Philippines is seeking a Product Automation Support Specialist to provide administrative and operational support to the Product Automation team. You will coordinate project activities, document workflows, and facilitate communication among team members and stakeholders.

Candidates should have at least one year of outsourcing leadership experience, strong organizational skills, and familiarity with ZenDesk or CRM tools.

Qualifications

• At least one year of relevant Team Leader or comparable experience in an outsourcing or similar company.
• Technical know-how.
• Previous experience working in phone, email, and live chat customer support roles.
• Familiarity with ZenDesk or any other CRM tools; and Flexibility and willingness to work on different shifts.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in G-suite applications; basic understanding of AI is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and a proactive approach to task management.

Responsibilities

• Assist in the preparation and scheduling of meetings, including drafting agendas, taking minutes, and following up on action items.
• Conduct workshop sessions with TU campaign operations to scope how they can deliver business value through technology.
• Review performance metrics to identify areas for potential automation improvement.
• Observe Teammate process workflows and identify opportunities for technology to drive business value and innovation.
• Document and quantify challenges and solutions.
• Assist in the collection, analysis, and reporting of data post-implementation.
• Track progress and provide regular updates to the Product Automation team and stakeholders.
• Maintain and organize documentation, ensuring accuracy and accessibility.
• Ensure data integrity and accuracy in project reports and presentations.
• Facilitate clear and effective communication among team members, stakeholders, and external partners.

Skills

Organizational skills

Multitasking

Written communication

Verbal communication

G Suite

AI basics

Tools

ZenDesk

Job description

TaskUs in the Philippines is seeking a Product Automation Support Specialist to provide administrative and operational support to the Product Automation team. You will coordinate project activities, document workflows, and facilitate communication among team members and stakeholders.

Candidates should have at least one year of outsourcing leadership experience, strong organizational skills, and familiarity with ZenDesk or CRM tools.