Product Automation Support Specialist

LizardBear Tasking, Inc. (PEZA); Pasig; On-site; PHP 446,000 - 714,000; Full time

Job summary

TaskUs in the Philippines is seeking a Product Automation Support Specialist to provide administrative and operational support to the Product Automation team. You will coordinate project activities, document workflows, and facilitate communication among team members and stakeholders.

Candidates should have at least one year of outsourcing leadership experience, strong organizational skills, and familiarity with ZenDesk or CRM tools.

Qualifications

• At least one year of relevant Team Leader or comparable experience in an outsourcing or similar company.
• Technical know-how.
• Previous experience working in phone, email, and live chat customer support roles.
• Familiarity with ZenDesk or any other CRM tools; and Flexibility and willingness to work on different shifts.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in G-suite applications; basic understanding of AI is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and a proactive approach to task management.

Responsibilities

• Assist in the preparation and scheduling of meetings, including drafting agendas, taking minutes, and following up on action items.
• Conduct workshop sessions with TU campaign operations to scope how they can deliver business value through technology.
• Review performance metrics to identify areas for potential automation improvement.
• Observe Teammate process workflows and identify opportunities for technology to drive business value and innovation.
• Document and quantify challenges and solutions.
• Assist in the collection, analysis, and reporting of data post-implementation.
• Track progress and provide regular updates to the Product Automation team and stakeholders.
• Maintain and organize documentation, ensuring accuracy and accessibility.
• Ensure data integrity and accuracy in project reports and presentations.
• Facilitate clear and effective communication among team members, stakeholders, and external partners.

Skills

Organizational skills

Multitasking

Written communication

Verbal communication

G Suite

AI basics

Tools

ZenDesk

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world.

Position Overview

The Product Automation Support Specialist will provide administrative and operational support to the Product Automation team. This role involves coordinating project activities, documentation, and facilitating communication and meetings among team members and stakeholders. In addition, responsibilities will include observing and documenting Teammate process workflows, identifying workflow challenges and inefficiencies, sharing outcomes with the Digital Team, and validating the performance of GenAI tools and solutions implemented on TaskUs campaigns. The ideal candidate will have strong organizational skills, excellent communication abilities, and a keen interest in AI and technology.

Key Responsibilities

• Assist in the preparation and scheduling of meetings, including drafting agendas, taking minutes, and following up on action items.
• Conduct workshop sessions with TU campaign operations to scope how they can deliver business value through technology.
• Review performance metrics to identify areas for potential automation improvement.
• Observe Teammate process workflows and identify opportunities for technology to drive business value and innovation.
• Document and quantify challenges and solutions.
• Assist in the collection, analysis, and reporting of data post-implementation.
• Track progress and provide regular updates to the Product Automation team and stakeholders.
• Maintain and organize documentation, ensuring accuracy and accessibility.
• Ensure data integrity and accuracy in project reports and presentations.
• Facilitate clear and effective communication among team members, stakeholders, and external partners.

So, do you have what it takes to be a Product Automation Support Specialist?

Requirements

• At least one (1) year of relevant Team Leader or comparable experience in an outsourcing or similar company;
• Technical know-how;
• Previous experience working in phone, email, and live chat customer support roles;
• Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and Flexibility and willingness to work on different shifts.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in G-suite applications Basic understanding of AI and technologies is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and a proactive approach to task management.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.