Product Applications Support Specialist - Escalations

3M GLOBAL SERVICE CENTER PHILIPPINES

Taguig

Hybrid

PHP 420,000 - 600,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Product Application Support Representative to provide advanced technical support for a 3M division. You will handle complex inquiries, offer product information, educate customers, and generate sales leads across phone, chat, and email channels.

Work hours align with the supported business time zone and may extend beyond standard Philippine hours. You will collaborate with internal teams to resolve issues, protect brand integrity, and participate

Qualifications

Bachelor’s degree or higher from an accredited institution, completed and verified prior to start.
Two-plus years of combined experience in customer service, technical support, or related roles.
Experience handling complex, escalated inquiries and multi-channel communication.
Excellent English communication skills, both written and verbal.

Responsibilities

Serve as primary liaison for complex, escalated inquiries with urgency and professionalism.
Communicate via phone, live chat, and written channels, adjusting style to case needs.
Provide advanced support by explaining processes, options, and next steps.
Document interactions and resolutions in CRM and other systems.
Investigate and resolve issues through research and collaboration with internal teams.
Generate sales leads and promote 3M solutions as appropriate.
Develop and deliver training to enhance team capability and consistency.