Mgr - Processing - MIDDLE OFFICE SCOTLAND - MNL

HSBC Holdings plc; Quezon City; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

HSBC is seeking a Manager of Processing for the Middle Office – MNL. The role involves overseeing post-execution lifecycle activities, ensuring data integrity, and supporting cost control measures while aligning with global operating models.

The position requires strong stakeholder engagement and a proactive approach to process improvement. The candidate should bring university-level education and experience in securities services operations, with proficiency in SWIFT messaging and a track

Qualifications

• University graduate with knowledge of securities services operations.
• Ability to read and understand SWIFT messaging.
• Aptitude for investigating and resolving complex issues.
• Ability to build and maintain relationships with internal and external parties.
• Excellent written and verbal communication skills.
• Ability to plan and organize team workload to meet deadlines.

Responsibilities

• Manage costs in line with AOP and improve year-to-year efficiency.
• Ensure service delivery quality and timeliness meet thresholds.
• Support Global Operating Model, Workflow and Platform Change initiatives.
• Engage with stakeholders to adapt to changing requirements across jurisdictions.
• Oversee recruitment, training and succession planning for key resources.

Skills

Securities services operations

SWIFT messaging

Issue investigation

Relationship building

Written & verbal communication

Team workload planning

Independence & motivation

Education

University Graduate

Job description

Mgr - Processing - MIDDLE OFFICE SCOTLAND - MNL

Location:

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 29 Sept 2026

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Mgr – Processing – MIDDLE OFFICE SCOTLAND – MNL.

MSS Operations drive every part of the trade lifecycle post execution from control and settlement through to the delivery of seamless client service. We incorporate our business activities across multiple strategic locations on an end-to-end basis as an integrated extension of the business' global footprint and structure.

Fund Services Middle Office is designated to facilitate the provision of services to the client in a consistent manner irrespective of the clients underlying. Our strategy is to support the integration of our clients' chosen Front Office software by enabling the efficient transfer of data between the client and HSBC and ensuring an operationally seamless end to end model.

• Manage costs in line with AOP
• Improve operational efficiency on year-to-year basis to minimize overall cost and marginal cost of new business
• Ensure service delivery quality and timeliness meet/exceed agreed threshold.

Support Global Operating Model/Workflow/ Platform Change initiatives

• Engage with the stakeholders to ensure team is aware of the changing expectations and challenges
• Ensure understanding of the various requirement for various jurisdictions and thereby end client

Ensure regular business calls are held and actionable are completed within timelines

• Attrition rate maintained within annual performance target
• Recruitment/training of teams managed
• Develop a culture of meritocracy, high performance standards and high achievement
• Manage Succession planning for Key resources.
• Create best place to work as evidenced through future GPS scores
• Service Delivery quality/timeliness is within/exceeding agreed limits and regularly reported to stakeholders
• Ensure effective production management capacity is in place for the process.
• Work towards minimizing business variance across jurisdictions/regions through standardization No Repeat high risk finding in Internal audits
• Manage migrations within project agreed timelines and risk parameters
• Reduce Operational Losses on year-on-year basis and contain within agreed risk limits.
• Establish effective BCP for the processes.

Requirements

• University Graduate
• Knowledge & industry experience related to securities services operations
• Able to read and understand swift messaging.
• Aptitude for investigating and resolving complex issues and bespoke situations.
• Ability to build and maintain relationships with colleagues and both internal and external parties.
• Ability to communicate effectively in writing and verbally.
• Ability to plan and organize the team’s workload to meet deadlines, considering relative priorities.
• Proven ability to work independently and to motivate and influence others.
• Desire to achieve service excellence which is recognized by all HSS clients, competitors and industry bodies.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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