Process Trainer: Compliance & Systems Mastery

GMS BPO Inc.; Metro Manila; On-site; PHP 480,000 - 700,000; Full time

Job summary

CIMET SALES PTY LTD operates a Philippines contact centre delivering services across Energy, Broadband, Mobile, Private Health Insurance, and Personal Loans and Credit Cards verticals.

The Process Trainer is accountable for ensuring that Sales Agents, Customer Service Agents and Team Leaders can execute operational processes accurately, consistently and compliantly across all verticals.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience delivering process training in a contact centre or high-volume setting.
• Ability to design and administer assessments and onboarding.

Responsibilities

• Deliver structured training on operational processes across verticals.
• Train agents to navigate all systems including CRM and ticketing tools.
• Certify floor readiness and onboarding for new hires.
• Develop training content covering product features and rules.
• Lead process change training with regulatory and compliance focus.
• Design process guides, walkthroughs and assessment modules.

Skills

Facilitation

Learning & Development

Regulatory compliance

System navigation

Process training

Education

Bachelor's degree in Business Administration, Education, Learning & Development, Communications, Human Resources, or a related field

Tools

CRM systems

Dialer systems

Quoting engine

Partner portals

Job description

CIMET SALES PTY LTD operates a Philippines contact centre delivering services across Energy, Broadband, Mobile, Private Health Insurance, and Personal Loans and Credit Cards verticals.

The Process Trainer is accountable for ensuring that Sales Agents, Customer Service Agents and Team Leaders can execute operational processes accurately, consistently and compliantly across all verticals.