CX Training & Process Improvement Specialist

ZALORA Group; Muntinlupa; On-site; PHP 600,000 - 800,000; Full time

Job summary

A major e-commerce company operating in the Philippines seeks a CX Process Improvement and Training Coordinator to enhance training materials and processes. The role involves collaboration with teams in Manila and Sydney, maintaining CRM content, and delivering training. Candidates must have strong English communication skills, a proactive approach, and the ability to work independently. Focus on continuous process improvement and coaching is key to success in this position.

Responsibilities

• Collaborates with teams in Manila and Sydney to deliver process and training content.
• Supports maintenance and administration of CRM content and SOP articles.
• Creates training material and delivers training via appropriate methods.
• Collects feedback on processes and training content to improve delivery.

Skills

Strong written and verbal English communication and presentation skills

Organised with a high standard of attention to detail

Proactive and hands-on

Problem solving skills

Tools

CRM systems

Job description

A major e-commerce company operating in the Philippines seeks a CX Process Improvement and Training Coordinator to enhance training materials and processes. The role involves collaboration with teams in Manila and Sydney, maintaining CRM content, and delivering training. Candidates must have strong English communication skills, a proactive approach, and the ability to work independently. Focus on continuous process improvement and coaching is key to success in this position.