Process Reengineering Lead — Operations Excellence

Chinabank PH; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Chinabank PH in Makati is seeking a Process Re-engineering Department Head to lead and deliver process improvement initiatives that support growth, efficiency, customer experience, and risk management.

You will oversee end-to-end re-engineering projects, analyze processes and data, design new workflows, and drive adoption with cross-functional teams. Strong leadership, Lean/Six Sigma, and change-management skills are essential.

Qualifications

• Bachelor’s degree in Management, Industrial Engineering, Business, or related field.
• Minimum 5 years of relevant experience in business process management and project management.
• Minimum 5 years of experience in retail or corporate banking.
• Proven experience in outsourcing, centralization, and vendor management is preferred.
• Strong knowledge of process re-engineering, Lean/Six Sigma, Agile, and project management methodologies.
• Excellent leadership, collaboration, communication, negotiation, and influencing skills.
• Strong analytical, critical thinking, problem-solving, time management, and organizational skills.
• Experience working with senior stakeholders and cross-functional teams.

Responsibilities

• Lead end-to-end business process re-engineering and improvement projects aligned with the Bank’s strategic objectives.
• Analyze business processes, operational data, reports, and organizational structures to identify inefficiencies and improvement opportunities.
• Design and implement new or improved processes that enhance customer experience, efficiency, cost effectiveness, and operational controls.
• Lead initiatives involving process centralization, outsourcing, restructuring, and front-line process optimization.
• Facilitate workshops and collaborate with cross-functional stakeholders to drive project execution, alignment, and adoption.
• Establish baselines, KPIs/KSI measures, benchmarks, and post-implementation metrics to evaluate the effectiveness of improvements.
• Partner with Innovation, Transformation, Fraud, Risk, and other functions to streamline processes, strengthen controls, and minimize operational risks.
• Provide recommendations to senior management on resource utilization, third-party services, and process optimization.
• Ensure process documentation, policies, procedures, SLAs, organizational structures, and third-party agreements are updated.
• Coach teams on process re-engineering, continuous improvement, and change management while promoting a culture of innovation and operational excellence.

Skills

Leadership

Collaboration

Communication

Negotiation

Influencing

Analytical

Problem-Solving

Time Management

Organizational Skills

Stakeholder Management

Education

Bachelor’s degree in Management, Industrial Engineering, Business, or related field

Tools

Lean/Six Sigma

Agile

Project Management

Job description

Chinabank PH in Makati is seeking a Process Re-engineering Department Head to lead and deliver process improvement initiatives that support growth, efficiency, customer experience, and risk management.

You will oversee end-to-end re-engineering projects, analyze processes and data, design new workflows, and drive adoption with cross-functional teams. Strong leadership, Lean/Six Sigma, and change-management skills are essential.