Process Redesign Manager — Lean Six Sigma for CX Impact

Manatal; Philippines; Remote; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Competitive rewards

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing in the Philippines is seeking a Process Redesign Manager to drive cross‑functional Lean Six Sigma and Agile initiatives, simplify processes, and deliver measurable financial benefits. This onsite, dayshift role partners with frontline teams and leadership to translate insights into actionable changes.

You will develop robust data models, conduct process mining, and present clear results to senior executives, enabling strategic decisions and sustainable improvements across the

Qualifications

• 4–5 years of experience as a Strategy Analyst/Manager or 5–6 years as a Business/Financial Analyst or Manager.
• Lean Six Sigma certification at Black Belt level (or Green Belt, depending on depth of experience).
• Proven track record of delivering complex change projects that enhance Customer Experience and drive significant financial benefits.
• Strong analytical, financial modeling, and problem-solving skills with the ability to manage the process end-to-end.
• Relevant undergraduate degree (Finance, Economics, IT, Accounting, Business, or Engineering).

Responsibilities

• Identify key areas for process simplification and standardization to improve customer and employee experience (EX).
• Lead complex, cross-functional projects using Lean Six Sigma, Agile, and Human-Centered Design to develop strategic improvement solutions.
• Perform deep-dive data analysis and process mining to evaluate operational performance and build robust financial models.
• Drive the approval, implementation, and end-to-end execution of change initiatives outside your direct sphere of management control.
• Collaborate with frontline teams, vendors, and senior leadership to align process redesign opportunities with the business unit's strategic goals.
• Provide expert advice on product and process design while managing the overall problem-solving framework to achieve realistic commercial benefits.
• Structure and simplify complex analytical findings into clear, impactful presentations tailored effectively for Senior Executives.

Skills

Lean Six Sigma

Analytical thinking

Financial modeling

Problem-solving

Cross-functional collaboration

Education

Undergraduate degree (Finance, Economics, IT, Accounting, Business, or Engineering)

Tools

MS Excel

MS Visio

Minitab

Power BI

Tableau

SQL

Job description

MicroSourcing in the Philippines is seeking a Process Redesign Manager to drive cross‑functional Lean Six Sigma and Agile initiatives, simplify processes, and deliver measurable financial benefits. This onsite, dayshift role partners with frontline teams and leadership to translate insights into actionable changes.

You will develop robust data models, conduct process mining, and present clear results to senior executives, enabling strategic decisions and sustainable improvements across the