Process Optimization Associate

JPMorganChase; Cebu City; Presencial; PHP 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking an Optimization Associate within Shared Services – Client Onboarding & Service in the Philippines. You will support initiatives from discovery through implementation to improve efficiency, strengthen controls, and enhance the client and employee experience.

You will map processes, analyze information, and communicate findings with clear recommendations. You will manage your work with ownership, raise risks when needed, and collaborate with business partners to ensure

Formación

• Experience in business operations, process improvement, or related areas.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Ability to gather information and translate findings into recommendations.
• Strong organizational skills and attention to detail.

Responsabilidades

• Support optimization initiatives from discovery through implementation.
• Facilitate process walkthroughs, interviews, and working sessions.
• Build relationships with business partners to gather information.
• Analyze operational and process information to identify challenges and root causes.
• Document current-state processes and develop process maps and inventories.
• Synthesize findings into clear recommendations for stakeholders.
• Develop professional presentations and project documentation.
• Track actions, timelines, risks, and decisions to maintain delivery discipline.

Conocimientos

Business operations

Process improvement

Data analysis

Project delivery

Analytical thinking

Communication

Stakeholder engagement

Documentation

Ownership

Team collaboration

Educación

Bachelor’s degree or equivalent professional experience

Descripción del empleo

JPMorganChase is seeking an Optimization Associate within Shared Services – Client Onboarding & Service in the Philippines. You will support initiatives from discovery through implementation to improve efficiency, strengthen controls, and enhance the client and employee experience.

You will map processes, analyze information, and communicate findings with clear recommendations. You will manage your work with ownership, raise risks when needed, and collaborate with business partners to ensure