Process Mapping Specialist

Surbana Jurong North Asia; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Surbana Jurong North Asia is seeking a Process Excellence professional to map and document as-is and to-be processes for the SAP S/4HANA ERP rollout. You will mentor mapping experts, collaborate with the ERP integrator, and develop end-to-end process documentation and KPIs.

The role requires strong analytical and technical writing skills, plus 5–7 years in process mapping and ERP rollout projects, with leadership potential and the ability to work with multiple stakeholders.

Qualifications

• Bachelor's/College Degree required in industrial engineering, process engineering, business management or equivalent.
• Lean Six Sigma certification preferred.
• Strong knowledge of SAP S/4HANA and past ERP rollout projects essential.
• 5–7 years in process mapping, documentation, project management and ERP rollout involvement.
• Proficiency with process mapping tools (Visio, SAP Signavio, Nintex Promapp).
• Excellent analytical and problem-solving skills.
• Attention to detail and commitment to high-quality process docs.
• Strong technical writing for end-user documentation.
• Strong written and verbal communication.
• Excellent organisational skills and ability to manage multiple tasks.
• Ability to work independently with leadership potential and handle ambiguity.

Responsibilities

• Map current and future processes for the ERP rollout (SAP S/4HANA).
• Provide guidance and mentorship to process mapping experts.
• Collaborate with ERP integrator to document global design templates and process docs.
• Document existing processes with area owners and functional leads.
• Develop and maintain accurate process maps using mapping tools.
• Involve stakeholders to define end-to-end to-be processes including local variations.
• Create procedures, guidelines and user guides for implementation.
• Define KPIs with SMEs and analyze process performance.
• Identify bottlenecks and opportunities to improve process efficiency.
• Perform ad hoc tasks for the GSS BMS team.

Skills

Process mapping

Process documentation

Project management

Analytical thinking

Technical writing

Communication

Leadership potential

Education

Bachelor's/College Degree in industrial engineering, process engineering, business management or equivalent

Tools

Visio

SAP Signavio

Nintex Promapp

SAP S/4HANA

Job description

Job Description:

Key Responsibilities

Assist the Director, Process Excellence in mapping the “as is” and “to be” processes relevant to the rollout of the new ERP System (SAP S/4HANA) by:

• Providing guidance, support, and mentorship to process mapping experts within GSS, ensuring they have the necessary resources to support the successful rollout of the new ERP system;
• Working with the ERP system integrator to assist with documentation of the global design templates and process documentation supporting the ERP rollout;
• Collaborating with area owners and functional leads to understand existing business processes and document them accurately;
• Developing and maintaining accurate process maps using process mapping tools or software, ensuring these are comprehensive and user-friendly;
• Working closely with subject matter experts and relevant stakeholders to collect their inputs to establish end-to-end “to be” process including areas of harmonization and local design variations;
• Developing necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation;
• Defining measurable KPIs in consultation with functional leads and subject matter experts against the processes and analyse process performance; and
• Identifying process bottlenecks and opportunities to increase process efficiencies.

Other

• Ad Hoc tasks assisting the wider GSS BMS team as requested.

Key Performance Indicators

Process Mapping

• Accuracy: All process maps and documentations accurately reflect the “as is” and “to be” processes.
• Timeliness: Meets project deadlines and delivers process maps and documentations in a timely manner to support project timelines
• Quality: Produces high-quality process maps and documentations that are easy to understand, follow and maintain.
• Positive and satisfactory feedback from internal clients and counterparts.
• Establish collaborative relationships with the members of the team, divisional counterparts and internal clients.
• Professional ethics and standards are maintained.

Key Qualifications, Knowledge, Skills and Experience

• Candidate must possess at least a Bachelor's/College Degree in industrial engineering, process engineering, business management or any equivalent degree
• Lean Six Sigma certification is preferred
• Strong knowledge of SAP S/4HANA and involvement in past ERP rollout projects would be essential
• With at least 5-7 years solid working experience in process mapping, process documentation, project management and previous ERP rollout project involvement
• Proficiency in using process mapping tools and software (e.g. Visio, SAP Signavio, Nintex Promapp) would be essential
• Excellent analytical and problem-solving skills with the ability to critically analyze complex processes
• Attention to detail and a commitment to delivering high-quality process documentation
• Strong technical writing with experience in delivering end-user documentation including procedures, process maps and training materials
• Superior written and verbal communication skills
• Excellent organisational skills, the ability to track multiple tasks at once and prioritise activities
• Ability to work independently and liaise with staff and management at all levels
• Can work with minimal supervision and has a leadership potential
• Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!