Process Mapping Specialist

SJ Group; Mandaluyong; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Surbana Jurong in Mandaluyong, Metro Manila, Philippines, is seeking an experienced Process Mapping Specialist to guide ERP rollout teams, document current and future processes, and ensure accurate design templates.

The role requires 5–7 years in process mapping, ERP rollout involvement, and strong technical writing. Collaboration with area leads, and KPI definition are essential for success.

Qualifications

• Bachelor's degree in industrial engineering, process engineering, business management or equivalent.
• Lean Six Sigma certification preferred.
• Strong knowledge of SAP S/4HANA and past ERP rollouts.
• 5–7 years in process mapping, documentation, project management, and ERP rollout involvement.
• Proficient in process mapping tools (Visio, SAP Signavio, Nintex Promapp).
• Excellent analytical and problem-solving skills with attention to detail.
• Strong technical writing for end-user docs, maps, and manuals.
• Superior written and verbal communication; strong organizational skills.

Responsibilities

• Provide guidance and mentorship to process mapping experts during ERP rollout.
• Document global design templates and process documentation for ERP rollout.
• Collaborate with area owners to document existing processes.
• Develop and maintain accurate process maps using mapping tools.
• Collect inputs to define end-to-end 'to be' processes with harmonization and local design variations.
• Create procedures, guidelines, working instructions and user guides.
• Define KPIs with functional leads and analyze process performance.
• Identify bottlenecks and opportunities to improve efficiency.
• Assist with ad hoc tasks for the GSS BMS team.

Skills

Process mapping

Process documentation

Project management

Leadership potential

Analytical thinking

Written & verbal communication

Organizational skills

Education

Bachelor's degree in industrial engineering / process engineering / business management or equivalent

Tools

Visio

SAP Signavio

Nintex Promapp

SAP S/4HANA

Job description

Job Description:

Key Responsibilities

• Providing guidance, support, and mentorship to process mapping experts within GSS, ensuring they have the necessary resources to support the successful rollout of the new ERP system;
• Working with the ERP system integrator to assist with documentation of the global design templates and process documentation supporting the ERP rollout;
• Collaborating with area owners and functional leads to understand existing business processes and document them accurately;
• Developing and maintaining accurate process maps using process mapping tools or software, ensuring these are comprehensive and user-friendly;
• Working closely with subject matter experts and relevant stakeholders to collect their inputs to establish end-to-end “to be” process including areas of harmonization and local design variations;
• Developing necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation;
• Defining measurable KPIs in consultation with functional leads and subject matter experts against the processes and analyse process performance; and
• Identifying process bottlenecks and opportunities to increase process efficiencies.

Other

• Ad Hoc tasks assisting the wider GSS BMS team as requested.

Key Performance Indicators

• Accuracy: All process maps and documentations accurately reflect the “as is” and “to be” processes.
• Timeliness: Meets project deadlines and delivers process maps and documentations in a timely manner to support project timelines
• Quality: Produces high-quality process maps and documentations that are easy to understand, follow and maintain.
• Positive and satisfactory feedback from internal clients and counterparts.
• Establish collaborative relationships with the members of the team, divisional counterparts and internal clients.
• Professional ethics and standards are maintained.

Key Qualifications, Knowledge, Skills And Experience

• Candidate must possess at least a Bachelor's/College Degree in industrial engineering, process engineering, business management or any equivalent degree
• Lean Six Sigma certification is preferred
• Strong knowledge of SAP S/4HANA and involvement in past ERP rollout projects would be essential
• With at least 5-7 years solid working experience in process mapping, process documentation, project management and previous ERP rollout project involvement
• Proficiency in using process mapping tools and software (e.g. Visio, SAP Signavio, Nintex Promapp) would be essential
• Excellent analytical and problem-solving skills with the ability to critically analyze complex processes
• Attention to detail and a commitment to delivering high-quality process documentation
• Strong technical writing with experience in delivering end-user documentation including procedures, process maps and training materials
• Superior written and verbal communication skills
• Excellent organisational skills, the ability to track multiple tasks at once and prioritise activities
• Ability to work independently and liaise with staff and management at all levels
• Can work with minimal supervision and has a leadership potential
• Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!