Partner Payment Process Analyst

Xerox; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

Xerox is seeking an Operations Process Analyst in Cebu City, Philippines to enhance business processes and systems. The role includes collaborating with global teams and providing inputs on process improvements.

The ideal candidate should have a degree in Industrial Engineering or a related field, leadership skills, and proficiency with MS Office and Power BI. Experience in project management and two years of operational experience is required.

Qualifications

• Experience leading projects and creating and executing project plans.
• Fluent in English (speaking, reading, and writing).
• Strong Visio and MS Office experience, including Excel, Word, PowerPoint.

Responsibilities

• Create and enhance sub‑area processes and systems.
• Document business processes and workflows.
• Analyze business processes and workflows.

Skills

Leadership skills

Business acumen

Process documentation skills

Agile problem solving

Critical thinking

Communication skills

Education

College/University degree in Industrial Engineering, Computer Engineering, Computer Science, Information Technology

Tools

MS Office Suite

Power BI

Job description

JOB PURPOSE / MISSION / SUMMARY

The Operations Process Analyst is responsible for creating and enhancing sub‑area processes and systems. This role involves collaborating with global teams to gather requirements, identify improvement opportunities, and define and test approaches to advance processes and supporting systems. The goal is to improve cycle time, efficiency, and accuracy.

KEY ROLES & RESPONSIBILITIES

BUSINESS PROCESS MAPPING

• Works closely with the business to document business processes and workflows.
• Analyzes business processes and workflows.
• Designs and develops optimal process workflows by integrating process and technology systems.
• Provides inputs in the design of quality monitoring formats and quality standards.
• Designs to‑be processes and leads process redesign workshops.

BUSINESS PROCESS RE‑ENGINEERING

• Seeks opportunities for improvement and/or automation.
• Recommends solutions based on operational data to improve operational performance.
• Identifies key performance indicators (KPIs) to measure enhanced performance and productivity value.
• Communicates findings to appropriate parties, including different levels of management and process stakeholders, in regular intervals or as requested.
• Provides framework of the headcount model leveraging SIPOC.

CHANGE MANAGEMENT

• Identifies key organizational change management issues and training needs associated with recommended process redesign.
• Monitors implemented methodologies, processes, procedures, and best practices for adoption and compliance.
• Recommends optimal organizational design and definition of roles and responsibilities to support process changes.
• Creates a change management strategy.
• Partners with process owners, managers, and stakeholders to deliver sustainable business process change.
• Assures compliance with appropriate regulations related to legal, financial, ethics, and government policies.
• Facilitates process training and workshops to ensure up‑to‑date knowledge of the process.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES

• Leadership skills.
• Business acumen.
• Functional knowledge.
• Process documentation skills.
• Resource coordination.
• Technical inclination.
• Agile problem solving.
• Critical thinking.
• Communication skills.

IDEAL CANDIDATE SKILLS

• Experience leading projects and creating and executing project plans.
• Experience working face‑to‑face with customers and facilitating meetings.
• Fluent in English (speaking, reading, and writing).
• Strong Visio and MS Office experience, including Excel, Word, PowerPoint, and Project; understanding of macros preferred.
• Experience developing and documenting processes, including process flows, policies/business rule documents, standard work, job aids, and job instructions.

PREFERRED QUALIFICATIONS

• Experience defining, developing, monitoring, and reporting key metrics.
• Experience gathering and soliciting business/process/customer requirements.
• Experience deploying new processes or process changes and implementing business process improvements.
• Experience off‑shoring processes or transitioning processes to a central/alternative team.
• Experience using modeling techniques/approaches.
• Strong teaching and communication skills, ability to present and demonstrate complex procedures to diverse groups at various skill levels.
• Systematic problem‑solving approach, including Lean / Six Sigma experience.
• Strong meeting facilitation skills.

PERSONAL CHARACTERISTICS

• High level of business acumen and ability to work well with diverse personalities.
• Ability to work alone or within a team, and to collaborate with multi‑disciplined global teams.
• Ability to influence at a management level and in peer group settings.
• Capability to seek help from other resources when needed.
• Strong organization and time‑management capabilities.
• Strong analytical and reasoning abilities with a mindset for solving complex problems in a fast‑paced environment.
• Effective communication of complex ideas in a clear, concise manner, both verbally and in writing.
• Decision‑making capability with minimal direction.
• Customer‑centric mentality.
• Ability to multi‑task, adapt to schedule changes, prioritize work autonomously, and work with urgency to meet deadlines.
• Ability to lead meetings, command attention, and adapt tactics when needed.
• Confidence in debating positions when challenged and aligning discussion with project objectives.

BASIC REQUIREMENTS

• College/University degree in Industrial Engineering, Computer Engineering, Computer Science, Information Technology, or related fields; Master’s degree a plus.
• Experience in project management and use of its tools; certification is a plus.
• Experience leading projects that require working with multi‑disciplined teams.
• Experience working with worldwide teams preferred.
• Experience developing and documenting processes.
• Supervisory experience preferred.
• Experience with automation tools such as Power BI, Power Automate, Power Apps a plus.
• Minimum of two (2) years operational experience in data analysis and management and the delivery of operations through the use of technology required.