Process Improvement Lead – Store Systems (Hybrid)

Jollibee Group of Companies; Pasig; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

Jollibee Foods Corporation is seeking a Process Improvement Manager for the EMEAA region, based in Ortigas, Pasig, with a hybrid work setup. The role leads continuous improvement across store service systems, evaluates technology solutions, and drives cross-functional collaboration to deliver faster service and cost improvements.

The position also focuses on standardizing procedures and measuring impact via dashboards.

Qualifications

• Bachelor’s degree in Industrial Engineering
• Postgraduate studies in Engineering or Business Management preferred.
• At least 6 years relevant work experience in food service operations, QSR.; at least 3 years in supervisory capacity.

Responsibilities

• Leads in developing continuous improvement programs of both new and existing store service systems, kitchen equipment and facilities, tools, and processes through store visits/contextual interviews, systems data validation, feedback systems, and competitive checks/analysis, which will result in operating cost improvements.
• Evaluates technology solutions that can bring significant and cost-effective process improvements.
• Effectively manages key projects by following project management processes from exploration to post-evaluation, being able to work with a team or work groups and demonstrating effective communication and integration skills for each of the project assignments.
• Reviews and endorses project proposals for final approval of the Country Team and Market Head to ensure accuracy of information, financial feasibility, capacity fit, and alignment to the organization’s business directions.
• Plans and develops short-term and long-term programs to improve overall store processes in all channels, counter, and dining areas.
• Integrates, synthesizes, and endorses recommended improvements on standards, policies, and guidelines of all facets of production and service processes and systems that affect overall speed and quality of service to customers (queuing and attending time, order taking, cashiering and assembly time, FST, and TAT).
• Validates the impact of customer flow and production capability on the accomplishment of speed-of-service targets and leads in creating action plans to resolve concerns.
• Reviews and endorses standard operating procedures for counter, dining, and take-out counter personnel, dining and other transaction types, which will ensure customer satisfaction.
• Approves implementation guidelines of production and service systems developed to include layouts, drawings and specifications, operating procedures, and manpower positioning.
• Measures the performance of each RS initiative via appropriate metrics or dashboards, analyzes data, and develops action plans.
• Leads in developing restaurant models for existing and new markets based on EMEAA or Country BPRE.
• Integrates specific country requirements/regulations into the Jollibee restaurant standards.
• Develops restaurant capacity plans in terms of equipment, workstations, counters and dining requirements, kitchen information systems, and manpower.
• Iterates restaurant models and recommends the most feasible model for the country.
• Spearheads coordination with other Restaurant Systems departments and outside partners to develop and deliver any new requirement for the restaurant model.
• Facilitates stakeholders’ training for new restaurant models and new processes prior to launch.
• Measures the success criteria of a new store model via appropriate metrics or dashboards, analyzes data, and develops action plans.

Skills

Continuous Improvement

Project Management

Cross-functional Collaboration

Stakeholder Management

Process Analysis

Education

Bachelor’s degree in Industrial Engineering

Postgraduate studies in Engineering or Business Management

Job description

Jollibee Foods Corporation is seeking a Process Improvement Manager for the EMEAA region, based in Ortigas, Pasig, with a hybrid work setup. The role leads continuous improvement across store service systems, evaluates technology solutions, and drives cross-functional collaboration to deliver faster service and cost improvements.

The position also focuses on standardizing procedures and measuring impact via dashboards.