Process Improvement Lead - Digital Channels & Loyalty

Jollibee Group; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Jollibee Foods Corporation is seeking a Process Improvement Officer to lead design, development and continuous improvement of store and business model innovations across digital channels, access points and loyalty programs.

You will drive efficiency, customer experience, and profitability by collaborating with Finance, Marketing and Operations, while implementing new technologies and ensuring training for store teams in a hybrid Ortigas, Pasig setup.

Qualifications

• Graduate of Industrial Engineering, Business Management, Information Technology or related field.
• 3–5 years of relevant work experience.
• Knowledgeable in system integration, interconnection, and project deployment.
• Proficient in Excel and PowerPoint; knowledge in Power BI is an advantage.
• Experienced in improving processes and services by enhancing store operations, service standards, and implementing technologies for delivery, digital payments, and loyalty programs.
• Skilled in developing and launching technology solutions such as loyalty programs/platforms, operationalizing technical requirements at store level, and supporting delivery initiatives.
• Able to identify and create new business opportunities by defining requirements, setting standards, and ensuring proper testing and alignment with business goals.
• Willing to work in Ortigas, Pasig (Hybrid Work Setup).

Responsibilities

• Develops projects on process efficiency for digital channels, access points and loyalty.
• Prepares material for store cascade covering service standards, processes and system navigations.
• Assesses and suggests improvements to the QMS and processes.
• Organizes campaigns to ensure proper execution of channels processes and standards.
• Coordinates knowledge transfer for store personnel training to L&D.
• Benchmarks best practices in business channels development and drives continuous improvement.
• Monitors operations efficiency metrics based on audits and CSAT trends.
• Works with Finance to determine financial impact of channel initiatives.
• Partners with Marketing on sales and awareness programs for channels and access points.
• Sets store criteria to ensure profitability of deployments and monitors channel economics.
• Develops cost management programs with key stakeholders.
• Identifies business requirements and creates cases for new channels and access points.

Skills

Process improvement

Data analysis

Stakeholder management

Cross-functional collaboration

Education

Industrial Engineering / Business Management / IT

Tools

Excel

PowerPoint

Power BI

Job description

Jollibee Foods Corporation is seeking a Process Improvement Officer to lead design, development and continuous improvement of store and business model innovations across digital channels, access points and loyalty programs.

You will drive efficiency, customer experience, and profitability by collaborating with Finance, Marketing and Operations, while implementing new technologies and ensuring training for store teams in a hybrid Ortigas, Pasig setup.