Customer Experience & Cleanliness Improvement Lead

Jollibee Group of Companies; Pasig; Hybrid; PHP 700,000 - 950,000; Full time

Job summary

Jollibee Foods Corporation is seeking a Process Improvement Officer to lead development of continuous improvement programs for customer experience store cleanliness and condition systems, tools and processes through store visits and data validation. The role focuses on Cleanliness and Sanitation (C&S) and store condition maintenance.

You will drive cost improvements by benchmarking, feedback systems, and cross-functional collaboration with Restaurant Systems and leadership teams, and you must be

Qualifications

• Bachelor’s degree in Chemical Engineering, Industrial Engineering, Environmental Management or related field.
• At least 4 years of relevant work experience, incl 3 years in supervisory or project leadership.
• Experience with cleanliness and sanitation systems is a plus.
• Experience in the food industry (QSR) is a plus.
• Willing to conduct fieldwork and work in Ortigas, Pasig (Hybrid).

Responsibilities

• Develops customer experience management tools and processes for store cleanliness and condition.
• Manages the Cleanliness and Sanitation System and Day-One Look-and-Feel program.
• Reviews initiatives to ensure alignment to CX standards for store cleanliness.
• Coaches cross-functional teams and aligns with Restaurant Systems and leadership.
• Leads continuous improvement programs driving cost efficiencies.

Skills

Process improvement

Project management

Stakeholder management

Fieldwork

Data validation

Education

Bachelor's degree in Chemical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Environmental Management

Job description

Jollibee Foods Corporation is seeking a Process Improvement Officer to lead development of continuous improvement programs for customer experience store cleanliness and condition systems, tools and processes through store visits and data validation. The role focuses on Cleanliness and Sanitation (C&S) and store condition maintenance.

You will drive cost improvements by benchmarking, feedback systems, and cross-functional collaboration with Restaurant Systems and leadership teams, and you must be