Process Improvement Lead – Hybrid (Store & Channel)

Jollibee Group; Metro Manila; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

Jollibee Foods Corporation is seeking a Process Improvement Manager to drive store-level process improvements across markets and support new store models and business channels. The role leads initiatives to enhance efficiency, reduce costs, and improve customer experience.

The ideal candidate has at least 6 years in Retail, Manufacturing, or food service operations, with 3 years in a supervisory capacity, and is willing to work in Ortigas, Pasig in a hybrid setup.

Qualifications

• Bachelor’s degree in Industrial Engineering or related field.
• Postgraduate studies in Engineering or Business Management preferred.
• At least 6 years of relevant work experience in Retail, Manufacturing, or food service operations/QSR; at least 3 years in supervisory capacity.
• Willing to work in Ortigas, Pasig (Hybrid Work Setup).

Responsibilities

• Drives process improvements across stores and channels.
• Leads programs focused on productivity, efficiency, consistency, and customer satisfaction.
• Coordinates with cross-functional teams and external partners to develop and implement new restaurant models.
• Develops capacity plans covering equipment, workstations, systems, facilities, and manpower.
• Reviews proposals for financial feasibility and operational fit.

Skills

Leadership

Cross-functional collaboration

Process improvement

Project management

Analytical skills

Education

Bachelor’s degree in Industrial Engineering or related field

Postgraduate studies in Engineering or Business Management preferred

Job description

Jollibee Foods Corporation is seeking a Process Improvement Manager to drive store-level process improvements across markets and support new store models and business channels. The role leads initiatives to enhance efficiency, reduce costs, and improve customer experience.

The ideal candidate has at least 6 years in Retail, Manufacturing, or food service operations, with 3 years in a supervisory capacity, and is willing to work in Ortigas, Pasig in a hybrid setup.