Process Improvement Lead - Digital Channels & Loyalty

Jollibee Group; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Jollibee Foods Corporation is seeking a Process Improvement Officer to lead initiatives across Digital Channels, Access Points, and Loyalty. The role focuses on efficiency, customer experience, and store-level technologies within a hybrid setup in Ortigas, Pasig.

The candidate will coordinate with Finance, Marketing, and IT to quantify impact, develop standards, and drive successful deployment of channel-based innovations. 3–5 years of relevant experience preferred.

Qualifications

• Bachelor-level degree in Industrial Engineering, Business Management or IT related field.
• 3–5 years of relevant work experience in process improvement or related area.
• Proficient in data analysis and development of process improvements for large store networks.

Responsibilities

• Designs and leads process-improvement projects across Digital Channels, Access Points, and Loyalty.
• Develops materials and cascades service standards and system navigations for stores.
• Collaborates with Finance and Marketing to assess financial impact and growth opportunities.

Skills

Process improvement

Project deployment

Cross-functional coordination

Data analysis

Education

Industrial Engineering

Business Management

Information Technology

Tools

Excel

Power BI

PowerPoint

Job description

Jollibee Foods Corporation is seeking a Process Improvement Officer to lead initiatives across Digital Channels, Access Points, and Loyalty. The role focuses on efficiency, customer experience, and store-level technologies within a hybrid setup in Ortigas, Pasig.

The candidate will coordinate with Finance, Marketing, and IT to quantify impact, develop standards, and drive successful deployment of channel-based innovations. 3–5 years of relevant experience preferred.