Process Excellence Lead

Gratitude Jobs Ahead Hr Inc; Philippines; Hybrid; PHP 691,000 - 827,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc in the Philippines seeks a Process Excellence Lead to drive continuous improvement across healthcare operations. You will analyze processes, identify inefficiencies, and implement Lean or Six Sigma methods to raise performance and quality while standardizing workflows across teams.

The role requires cross-functional collaboration, KPI definition, and activity reporting. Proficiency in Excel and Minitab is preferred, with a focus on change management and audit

Qualifications

• Experience leading process excellence initiatives in healthcare or manufacturing.
• Experience with Lean Six Sigma methodologies and projects.
• Ability to define KPIs, SLAs, and monitor performance across operations.

Responsibilities

• Lead and drive end-to-end process excellence initiatives across healthcare operations.
• Analyze current state processes to identify inefficiencies, waste, risks, and improvement opportunities.
• Apply Lean Six Sigma methodologies to improve productivity, quality, cost, and outcomes.
• Define, standardize, and monitor process metrics, KPIs, and SLAs to ensure performance.
• Support transitions by establishing process frameworks, metric definitions, and reporting mechanisms.
• Conduct root cause analysis and implement corrective and preventive actions.
• Facilitate process reviews, Kaizen events, and improvement workshops with stakeholders.
• Identify opportunities for process automation and support implementation.
• Utilize data analysis tools (Excel, Minitab) to drive fact-based decisions.
• Ensure process documentation and controls are established and maintained.
• Partner with teams to drive adoption of best practices and change management.
• Provide coaching on Lean Six Sigma concepts to stakeholders.

Skills

Lean Six Sigma Black Belt

Lean Six Sigma Green Belt

Excel

Minitab

Change management

Cross-functional collaboration

Education

Lean Six Sigma Green Belt Certified

College degree preferred

Tools

Minitab

Excel

Job description

Process Excellence Lead

Account

Healthcare

Work Setup

Hybrid (3x onsite / week)

Work Shift

Night Shift

Salary

Up to 68K but open for salary negotiation

Start Date

TBD

The Process Excellence Lead is responsible for driving continuous improvement initiatives across operations by analyzing processes, identifying inefficiencies, and implementing best-practice solutions. The role focuses on process optimization, performance improvement, cost reduction, and quality enhancement using Lean, Six Sigma, or similar methodologies. The Process Excellence Lead partners with cross-functional teams to ensure process standardization, operational excellence, and alignment with business objectives.

Key Responsibilities

• Lead and drive end-to-end process excellence and continuous improvement initiatives across healthcare operations
• Analyze current state processes to identify inefficiencies, waste, risks, and improvement opportunities
• Apply Lean Six Sigma methodologies and tools to improve productivity, quality, cost, and customer outcomes
• Define, standardize, and monitor process metrics, KPIs, and SLAs to ensure operational performance
• Support new transitions by establishing process frameworks, metric definitions, issue tracking, and reporting mechanisms
• Conduct root cause analysis and implement sustainable corrective and preventive actions
• Facilitate process reviews, Kaizen events, and improvement workshops with cross-functional stakeholders
• Identify opportunities for process automation, assess feasibility, and support implementation and program management
• Utilize data analysis tools (Excel, Minitab, and analytics techniques) to drive fact-based decision making
• Ensure process documentation, standard operating procedures, and controls are established and maintained
• Partner with operations, quality, and leadership teams to drive adoption of best practices and change management
• Provide coaching and guidance on Lean Six Sigma concepts to stakeholders and project teams
• Support compliance, audit readiness, and quality standards within healthcare processes

Requirements

• At least 2 years in College / Preferred College Graduate Degree
• Selling point – The successful candidate will be trained for Six Sigma Black Belt Certification (company-paid)
• Required at least Lean Six Sigma Green Belt Certified
• 5–7 years of related work experience in process excellence / improvement
• Preferred healthcare industry experience but open to any industry exposure (manufacturing, engineering, etc.)

Key Skills Required

• Lean Six Sigma Black Belt Certified / MBB (from reputed certification bodies or companies)
• Deep knowledge in Six Sigma methodology & process improvement (at least 5 years of experience)
• New transition management (metric definition, SLA standardization, issue tracking, and reporting)
• Well-versed in Excel and Minitab
• Process automation knowledge in terms of identification and applicability, assessment, and program management
• Exposure in data analytics will be an added advantage
• Healthcare domain expertise (payer, provider, benefit configuration, etc.) is an advantage