Process Excellence Consultant (Healthcare)

Go-Get Data Consultancy; Cebu City; On-site; PHP 690,580 - 827,179; Full time

Benefits offered by this job

Competitive salary package

Weekends off

Prime location at Cebu IT Park

Job summary

A leading data consultancy firm in Cebu City is seeking a Process Excellence Consultant for a healthcare account. The role involves leading process improvements, conducting analyses, and ensuring operational efficiency. Candidates should have at least 3 years’ experience in process optimization within a BPO/Call Center healthcare environment. Competitive salary and US business hours offered.

Qualifications

• At least 3 years in process improvement and quality within a BPO/Call Center healthcare account.
• Preferred Six Sigma methodologies/certifications.

Responsibilities

• Lead and execute process improvement initiatives.
• Conduct root cause analysis to identify issues.
• Collaborate with stakeholders to streamline workflows.
• Apply Lean methodologies to drive continuous improvement.
• Monitor KPIs and ensure compliance with quality standards.
• Provide training on process optimization.

Skills

Root Cause Analysis

Lean methodologies

Corrective and Preventive Actions

Quality concepts

Process optimization

Education

College Graduate

Job description

Overview

• Job Title: Process Excellence Consultant – Healthcare Account
• Location: Onsite at 16th Floor, Central Bloc, Cebu IT Park
• Work Shift: US Business Hours (Weekends Off)
• Salary: Up to ₱68,000 package (open for negotiation)
• Start Date: ASAP

Key Responsibilities

• Lead and execute process improvement initiatives to enhance efficiency and service quality.
• Conduct root cause analysis to identify issues and implement corrective and preventive actions.
• Collaborate with stakeholders to streamline workflows and improve operational performance.
• Apply Lean methodologies and quality concepts to drive continuous improvement.
• Monitor key performance indicators (KPIs) and ensure compliance with quality standards.
• Provide training and guidance on process optimization and best practices.

Why Join Us?

• Competitive salary package (open for negotiation).
• Opportunity to work in a top healthcare account with a focus on quality and efficiency.
• Weekends off and a structured US business hours schedule.
• Work in a prime location at Cebu IT Park.
• If you have the expertise in process excellence and healthcare operations, we’d love to hear from you! Apply now!

Requirements

• Education: College Graduate only (required).
• Experience: At least 3 years in process improvement and quality within a BPO/Call Center healthcare account (US benefits) or a similar environment.
• Preferred: Six Sigma methodologies/certifications.
• Skills & Knowledge:
• Root Cause Analysis
• Lean methodologies
• Corrective and Preventive Actions
• Quality concepts and process optimization
• Nationality: Open to Filipino or local applicants only.