Process Excellence & Adoption Lead

Nestle; Meycauayan; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nestlé Business Services Manila, Inc. is seeking a Process/Adoption Lead to harmonize, govern, and adoption standardized processes across CES operations.

You will drive change management, technology adoption, and continuous improvement with markets, vendors, and cross-functional teams. Responsibilities include governance of SOPs, process documentation, and operational controls, plus ensuring readiness and sustainable adoption across multiple markets and partners.

Qualifications

• Bachelor's degree in a related field.
• 6+ years of experience in operations, process excellence, change management, service transformation, or continuous improvement.
• Minimum of 3 years leading process standardization, adoption, or change management programs across teams, markets, sites, or vendors.
• Strong background in process mapping, SOP development, process governance, root-cause analysis, and operational controls.
• Experience supporting technology implementations, CRM platforms, workflow tools, automation, or digital transformation initiatives.

Responsibilities

• Lead review and optimization of operational processes across markets, vendors, and consumer engagement functions.
• Establish and maintain governance frameworks for SOPs, controls, operating procedures, and standard work.
• Develop adoption strategies for new processes, tools, technologies, and initiatives.
• Translate technology enhancements and system changes into operational processes and procedures.
• Define and monitor process performance measures, including cycle time, quality, and compliance.
• Assess process readiness, training completion, and transition activities prior to go-live.

Skills

Process mapping

SOP development

Governance

Change management

Stakeholder management

Facilitation

Continuous improvement

Project leadership

Education

Bachelor's degree in Business, Industrial Engineering, Information Systems, Organizational Development, or a related field

Tools

Visio

Excel

PowerPoint

SharePoint

Power BI

Job description

Nestlé Business Services Manila, Inc. is seeking a Process/Adoption Lead to harmonize, govern, and adoption standardized processes across CES operations.

You will drive change management, technology adoption, and continuous improvement with markets, vendors, and cross-functional teams. Responsibilities include governance of SOPs, process documentation, and operational controls, plus ensuring readiness and sustainable adoption across multiple markets and partners.