Process Engineering Analyst

AIA Hong Kong and Macau; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

MediCard seeks a Process Engineer to drive detailed process discovery, analysis, and redesign within the enterprise framework. You will map current processes, design target-state approaches, and ensure alignment with governance and transformation goals.

You will identify inefficiencies, document procedures, and collaborate with stakeholders to create scalable, automation-ready processes while maintaining regulatory compliance and driving continuous improvement.

Qualifications

• Experience in detailed process discovery and mapping.
• Knowledge of enterprise BPM standards and modeling conventions.
• Ability to design To-Be processes aligned with architecture frameworks.
• Track record of identifying bottlenecks and optimization opportunities with lean thinking.
• Experience collaborating with business, IT, and transformation teams.

Responsibilities

• Conduct detailed process discovery, mapping, and analysis for assigned domains using BPM standards.
• Design and document target-state To-Be processes aligned with enterprise architecture.
• Analyze workflows to identify inefficiencies, bottlenecks, and optimization opportunities using lean techniques.
• Prepare process maps, procedures, and design documentation per governance standards.
• Collaborate with stakeholders to ensure redesigned processes are practical and scalable.
• Prepare automation-ready processes for the Automation & AI COE pipeline.
• Ensure compliance with governance, regulatory, audit, and risk requirements in designs.
• Support continuous improvement by monitoring performance metrics and feeding insights into planning.

Skills

Process discovery

Process mapping

BPM standards

Lean methodology

Stakeholder collaboration

Automation readiness

Tools

BPMN

Job description

The Process Engineer is responsible for executing detailed process discovery, analysis, and redesign initiatives within MediCard’s enterprise process framework governed by the Process Architect. This role focuses on deep operational analysis and process optimization within assigned domains, ensuring that redesigned processes align with established architecture standards, governance requirements, and transformation objectives.Roles & Responsibilities • Conduct detailed process discovery, mapping, and analysis for assigned business domains using enterprise BPM standards and modeling conventions established by the Process Architect. (20%) • Design and document target-state processes (To-Be) aligned with the enterprise process architecture framework, ensuring consistency with established standards and methodologies. (20%) • Analyze operational workflows to identify inefficiencies, bottlenecks, and optimization opportunities, applying lean and value-driven improvement techniques. (15%) • Prepare process documentation and artifacts including process maps, procedures, and design documentation in accordance with enterprise BPM governance standards. (15%) • Collaborate with business stakeholders, IT teams, and transformation initiatives to ensure redesigned processes are practical, scalable, and aligned with operational requirements. (10%) • Identify and prepare automation-ready processes, supporting the Automation & AI COE pipeline by structuring processes for automation feasibility assessment. (10%) • Ensure compliance with regulatory, audit, and risk requirements by incorporating governance requirements into detailed process designs in coordination with the Process Architect and Process Compliance Manager. (5%) • Support continuous improvement initiatives by monitoring process performance metrics, identifying improvement opportunities, and feeding insights into transformation planning. (5%) KPIs • % of To-Be processes engineered and BPM-certified for automation • Reduction in process exceptions, rework, and manual overrides • Quality and clarity of process specifications handed to Automation & AI COE • Reduction in automation redesigns caused by process ambiguity • Cycle time and error-rate improvements on engineered processes • Business and Automation COE satisfaction with process designs