Process Performance & BPM Lead for Automation Readiness

AIA; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

MediCard Phils., Inc. is seeking a Process Performance Specialist to define, measure, and monitor process performance across core business processes. This role ensures BPM initiatives deliver measurable operational, financial, and risk outcomes and that only performance-ready processes progress into automation and AI delivery.

The position requires strong data-driven insights, dashboard development, and collaboration with Finance, PMO, and Process Owners to realize sustained value delivery.

Responsibilities

• Define and maintain standardized process performance metrics and KPI frameworks (e.g., TAT, error rate, rework, leakage, compliance).
• Establish and document baseline process performance prior to redesign, automation, or AI enablement to enable clear value attribution.
• Measure and analyze post-standardization and post-automation performance to quantify improvements and identify gaps.
• Assess and report process stability, performance trends, and readiness as part of the BPM certification and automation intake process.
• Develop and maintain dashboards and reporting packs for BPM leadership, Transformation Office, and ExCom.
• Partner with Finance, PMO, and Business Process Owners to validate benefits realization and track sustained value delivery.
• Identify and elevate performance risks, degradation, or unintended impacts resulting from process or system changes.
• Support continuous improvement by providing data-driven insights to BPM Leads, Process Engineers, and Automation & AI teams.

Job description

MediCard Phils., Inc. is seeking a Process Performance Specialist to define, measure, and monitor process performance across core business processes. This role ensures BPM initiatives deliver measurable operational, financial, and risk outcomes and that only performance-ready processes progress into automation and AI delivery.

The position requires strong data-driven insights, dashboard development, and collaboration with Finance, PMO, and Process Owners to realize sustained value delivery.