Strategic Process Design & Optimization Analyst

AIA Hong Kong and Macau; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

MediCard seeks a Process Engineer to drive detailed process discovery, analysis, and redesign within the enterprise framework. You will map current processes, design target-state approaches, and ensure alignment with governance and transformation goals.

You will identify inefficiencies, document procedures, and collaborate with stakeholders to create scalable, automation-ready processes while maintaining regulatory compliance and driving continuous improvement.

Qualifications

• Experience in detailed process discovery and mapping.
• Knowledge of enterprise BPM standards and modeling conventions.
• Ability to design To-Be processes aligned with architecture frameworks.
• Track record of identifying bottlenecks and optimization opportunities with lean thinking.
• Experience collaborating with business, IT, and transformation teams.

Responsibilities

• Conduct detailed process discovery, mapping, and analysis for assigned domains using BPM standards.
• Design and document target-state To-Be processes aligned with enterprise architecture.
• Analyze workflows to identify inefficiencies, bottlenecks, and optimization opportunities using lean techniques.
• Prepare process maps, procedures, and design documentation per governance standards.
• Collaborate with stakeholders to ensure redesigned processes are practical and scalable.
• Prepare automation-ready processes for the Automation & AI COE pipeline.
• Ensure compliance with governance, regulatory, audit, and risk requirements in designs.
• Support continuous improvement by monitoring performance metrics and feeding insights into planning.

Skills

Process discovery

Process mapping

BPM standards

Lean methodology

Stakeholder collaboration

Automation readiness

Tools

BPMN

Job description

MediCard seeks a Process Engineer to drive detailed process discovery, analysis, and redesign within the enterprise framework. You will map current processes, design target-state approaches, and ensure alignment with governance and transformation goals.

You will identify inefficiencies, document procedures, and collaborate with stakeholders to create scalable, automation-ready processes while maintaining regulatory compliance and driving continuous improvement.