Process Documentation Writer | Hybrid Work & Fixed-Term

Optum, a UnitedHealth Group Company; Metro Manila; On-site; PHP 250,000 - 420,000; Full time

Job summary

Optum is seeking a Documentation Writer in the Philippines to create, edit, and maintain SOPs, job aids, and process guides that support operational excellence. You will translate complex information into clear, actionable content for end-users and collaborate with SMEs and trainers to ensure accuracy.

The role involves editing for consistency, maintaining version control, and ensuring documentation meets organizational standards.

Qualifications

• 6 months to 1 year of SOP/Job Aid writing experience.
• High school education or equivalent.
• Strong writing and editing with attention to detail.
• Familiar with style guides and documentation standards.
• Ability to simplify technical content for end users.
• Good SME interaction and probing skills.
• Proficient in MS Word, PowerPoint, Confluence, and SharePoint.

Responsibilities

• Create and update SOPs, process documents, and step-by-step job aids.
• Simplify complex workflows into clear, concise instructions.
• Ensure documents adhere to templates and tone.
• Design process maps to show workflow.
• Support central repository of all documentation.
• Collaborate with SMEs to extract knowledge.
• Edit and perform quality control on documents.
• Maintain version control and compliance with standards.

Skills

Writing skills

Editing

SME interaction

Content development

Attn to detail

Probing skills

Communication

Education

High school diploma

Tools

MS Word

PowerPoint

Confluence

SharePoint

Job description

The Documentation Writer is responsible for creating, editing, and maintaining high-quality Standard Operating Procedures (SOPs), Job Aids, and Process Guides that support operational excellence. This role bridges the gap between subject matter experts (SMEs) and end-users by transforming complex information into clear, simple, and actionable content.

ADM Positions in this function include more traditional administrative/clerical support roles including: answering the telephone, typing/word processing of documents, maintaining calendars and setting up meetings, making travel arrangements, copying, faxing, greeting visitors, setting up files, tracking expenses, and coordinating building and equipment maintenance. At senior levels, function may include supervision of other clerical/administrative staff. This position supports executives at the SLT level and below.

Primary Responsibilities:

• Content Development

• Create and update SOPs, process documents, and step-by-step job aids

• Simplify complex workflows into clear, concise, and easy-to-follow instructions

• Ensure documents adhere to organizational templates, standards, and tone

• Design process maps to showcase the workflow

• Create new hire/refresher/upskill training content assets such as PowerPoint Presentations, assessments etc.

• Support in maintaining a central repository of all operational documentation developed

• Information Gathering

• Collaborate with SMEs to extract process knowledge, clarify ambiguities through effective probing, and validate accuracy

• Conduct group discussions, observe workflows, and document best practices

• Work closely with trainers, instructional designers, and process owners to ensure alignment

• Editing & Quality Control

• Review existing SOPs for consistency, relevance, and readability

• Maintain version control and ensure compliance with audit and documentation standards

• Works on simple tasks using established procedures

• Depends on others for guidance

• Work is typically reviewed by others

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications:

• Possesses 6 months to 1 year of writing experience across various industries, specializing in the creation of standard operating procedures (SOPs), job aids, user manuals, and product release documentation with a focus on content development rather than graphic design.

• High school education or equivalent experience

• Solid writing and editing skills with attention to detail

• Familiarity with common style guides, version control and other documentation standards

• Ability to simplify technical or domain-heavy content for end-user clarity

• Good probing and SME interaction skills

• Proficiency in MS Word, PowerPoint, and collaborative documentation tools (e.g., Confluence, SharePoint)

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.