Process Design Analyst - Hybrid | Night Shift (EST)

Manulife/John Hancock; Manila; Hybrid; PHP 450,000 - 850,000; Full time

Job summary

Manulife/John Hancock is seeking a qualified Business Analyst to coordinate intake submissions, validate information, and support process improvement across Finance, IT, Data, AI, and Analytics.

You will prepare status updates, assist with governance, support readiness, and help with change adoption while maintaining data confidentiality and high quality.

The role requires night shifts, 9:00AM to 5:00PM EST, and a hybrid working arrangement.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, Information Systems, Data Analytics, or a related discipline.
• 2 to 4 years of relevant experience in business analysis, Finance, process improvement, project coordination, operations, data analysis, or a related field.
• Equivalent combinations of experience and education will be considered.
• Foundational understanding of Finance processes and an interest in Finance transformation, automation, analytics, data, and AI-enabled ways of working.
• Experience gathering requirements, documenting processes, analyzing information, coordinating actions, or preparing stakeholder materials.
• Strong organization and follow-through, with the ability to manage multiple assignments and meet deadlines.
• Clear written and verbal communication skills and confidence working with stakeholders across functions and levels.
• Proficiency with Microsoft 365 tools; experience with Power BI, Power Platform, Alteryx, SQL, Python, Visio, or other analysis and process tools is an asset.
• Curious, collaborative, service-oriented, and comfortable asking questions, surfacing gaps, and learning new concepts quickly.

Responsibilities

• Coordinate intake submissions and ensure information is complete and ready for triage.
• Support discovery by scheduling sessions and gathering stakeholder input.
• Create core analysis artifacts like intake records, process maps, and stakeholder lists.
• Research to identify recurring themes, dependencies, and information gaps.
• Assist with readiness and routing assessments and governance packs.
• Prepare status updates, dashboards, and handover documentation as needed.
• Support change and adoption activities and post-delivery feedback.

Skills

Strong organization

Analytical thinking

Communication skills

Stakeholder engagement

Microsoft 365 tools

Power BI

Power Platform

SQL

Python

Visio

Education

Bachelor’s degree in Business, Finance, Accounting, Economics, Information Systems, Data Analytics, or related discipline

Tools

Power BI

Power Platform

Alteryx

SQL

Python

Visio

Excel

Job description

Manulife/John Hancock is seeking a qualified Business Analyst to coordinate intake submissions, validate information, and support process improvement across Finance, IT, Data, AI, and Analytics.

You will prepare status updates, assist with governance, support readiness, and help with change adoption while maintaining data confidentiality and high quality.

The role requires night shifts, 9:00AM to 5:00PM EST, and a hybrid working arrangement.