Process & Comm Training Senior Associate

NTT DATA, Inc.; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

NTT DATA North America is seeking an experienced Training Specialist to join our Manila team. The role trains employees in Insurance TPA operations, covering voice and non-voice processes, and supports SLAs.

Responsibilities include needs analysis, designing training materials for new hires and upskilling, and coordinating with teams to plan programs. Requires 3–5 years of experience and a diploma for full-time, on-site work in Manila.

Qualifications

• 3–5 years of experience in training or L&D.

Responsibilities

• Train employees in Insurance TPA operations (voice and non-voice).
• Design training materials for new hires and for upskilling and redeployment.

Skills

Training Development

Instructional Design

Performance Management

Employee Engagement

Talent Development

Needs Assessment

Facilitation Skills

Learning Management Systems

Coaching

Feedback Skills

Education

Diploma

Tools

Learning Management Systems

Job description

NTT DATA North America

Negotiable

On-site - Manila 3-5 Yrs Exp Diploma Full-time

Job Description

Trains employees in different facets of Insurance TPA operations for both voice and non-voice processes. Conducts training needs analysis in conjunction with the teams to plan for the training programs required for employees to ensure that client SLAs are met. Designs training materials for new hire training as well as for upskilling and redeployment.

Requirements

Please refer to job description.

• Training Development
• Instructional Design
• Performance Management
• Employee Engagement
• Talent Development
• Needs Assessment
• Facilitation Skills
• Learning Management Systems
• Coaching
• Feedback Skills

Tips

Some of our features may not work properly on your device.