Senior Training Lead - Insurance TPA Ops

NTT DATA, Inc.; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

NTT DATA North America is seeking an experienced Training Specialist to join our Manila team. The role trains employees in Insurance TPA operations, covering voice and non-voice processes, and supports SLAs.

Responsibilities include needs analysis, designing training materials for new hires and upskilling, and coordinating with teams to plan programs. Requires 3–5 years of experience and a diploma for full-time, on-site work in Manila.

Qualifications

• 3–5 years of experience in training or L&D.

Responsibilities

• Train employees in Insurance TPA operations (voice and non-voice).
• Design training materials for new hires and for upskilling and redeployment.

Skills

Training Development

Instructional Design

Performance Management

Employee Engagement

Talent Development

Needs Assessment

Facilitation Skills

Learning Management Systems

Coaching

Feedback Skills

Education

Diploma

Tools

Learning Management Systems

Job description

NTT DATA North America is seeking an experienced Training Specialist to join our Manila team. The role trains employees in Insurance TPA operations, covering voice and non-voice processes, and supports SLAs.

Responsibilities include needs analysis, designing training materials for new hires and upskilling, and coordinating with teams to plan programs. Requires 3–5 years of experience and a diploma for full-time, on-site work in Manila.