Process Associate, GBS Customer Service & Support

APL Logistics Ltd; Pasig; On-site; PHP 250,000 - 450,000; Full time

Benefits offered by this job

Medical

Dental

Rice Allowance

Quarterly Bonus

Clothing Allowance

Job summary

APL Logistics Ltd is seeking a Process Associate in GBS Customer Service & Support to handle challenging logistics documentation, mentoring new hires, and implement new requirements. The role involves coordinating daily shipments, booking with carriers, planning consolidated loads, and ensuring timely, accurate documentation.

Requirements include a university degree, 2+ years in logistics, and strong English communication.

Qualifications

• University graduate
• 2+ years working experience in Logistics industry
• Strong English communication skills
• Mentoring and teamwork abilities
• Responsible and reliable, detail oriented

Responsibilities

• Coordinate day-to-day customer shipments and meet requirements.
• Provide cost-effective shipment plans via booking authorization.
• Book approved shipments with nominated carriers.
• Plan consolidated shipments and coordinate with warehouse on deliveries.
• Provide shipment updates to shippers for carrier changes.
• Process payment requests for carrier charges and vendor invoices.

Skills

oral and written English

problem solving

mentoring

communication

responsibility

efficiency

accuracy

timeliness

report monitoring

fast learning

Education

University graduate

Job description

Process Associate, GBS Customer Service & Support

This position is responsible for handling more challenging work in logistics documentation, which includes but not limited to new hire mentoring, new requirement implementation, reports management, process improvement.

Job Responsibilities

Daily Activities

Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met.

Provide account with cost effective shipment plan via booking authorization.

Book approved shipment with nominated carriers.

Plan consolidated shipments and coordinate with warehouse on cargo deliveries.

Provide updates to shippers for any carrier related changes in the booked vessel.

Process payment request for carrier origin charges and vendor invoices

Monitor release of payment to carriers and vendor

Provide proof of payments to carrier and secure SWB.

Release non-negotiable FCR and BL to vendor to docs processing.

Receive and check docs for accuracy and completeness before dispatching.

Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel, etc).

Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)

Provide account with required reports (Daily booking report / tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary, etc. as needed by the account)

Provide customers with updates related to their shipments.

Qualification*

University graduate

2 years’ and above working experience in Logistics industry.

Requirements*

Good oral and written English

Good problem-solving skills including hidden problems.

Good mentoring and communication skills.

Strong sense of responsibility.

Efficiency, accuracy and timeliness are required.

Capable at task monitoring by reports.

Fast learner and pressure taking ability.

Innovative thinking and strong team spirit.

Perks and benefits Medical Dental Rice Allowance, Quarterly Bonus, Clothing Allowanc

Logistics, Freight & Delivery Services 11-50 employees

APL Logistics at a Glance

Global logistics specialist in Automotive, and Retail verticals

Revenues of USD $1.8B and over 6,000 employees

Acquired by Kintetsu World Express (KWE) in May 2015

Headquarters in Singapore and is a standalone business unit within KWE

Our organizational culture comprises four core elements:

Building Sustained Relationship - Focus on customers. Involve & engage our people.

Developing thought Leadership - Embrace change. Innovate and Learn

Providing Operational Excellence - Execute. Empower. Deliver.

Nurturing Entrepreneurship - Focus on the solution. Adapt. Persevere.

We have a long and distinguished history as an innovator in logistics and technology solutions. Among the many 'industry firsts' introduced by APL Logistics and its companies are:

The double-stack train concept

Guaranteed, day-definite Full Container Load (FCL) and Less than Container Load (LCL) services

ShipmentOptimizerTM - the industry's most advanced multi-modal shipment planning tool

APL Logistics has extensive experience operating within the following key industry sectors:

Consumer Packaged Goods

Industrial

APL Logistics at a Glance

Global logistics specialist in Automotive, and Retail verticals

Revenues of USD $1.8B and over 6,000 employees

Acquired by Kintetsu World Express (KWE) in May 2015

Headquarters in Singapore and is a standalone business unit within KWE

Our organizational culture comprises four core elements:

Building Sustained Relationship - Focus on customers. Involve & engage our people.

Developing thought Leadership - Embrace change. Innovate and Learn

Providing Operational Excellence - Execute. Empower. Deliver.

Nurturing Entrepreneurship - Focus on the solution. Adapt. Persevere.

We have a long and distinguished history as an innovator in logistics and technology solutions. Among the many 'industry firsts' introduced by APL Logistics and its companies are:

The double-stack train concept

Guaranteed, day-definite Full Container Load (FCL) and Less than Container Load (LCL) services

ShipmentOptimizerTM - the industry's most advanced multi-modal shipment planning tool

APL Logistics has extensive experience operating within the following key industry sectors:

Consumer Packaged Goods

Industrial