Process Analyst

Virtual Business Partners LLC; Cebu City; On-site; PHP 420,000 - 780,000; Full time

Benefits offered by this job

HMO coverage + Dental & Optical

Job summary

Virtual Business Partners LLC is seeking a Process Analyst to support Finance teams by analyzing business processes, gathering requirements, mapping workflows, and driving improvements. You will translate needs into clear specifications and assist with testing and change management.

This role requires strong analytical skills, attention to detail, and experience with process mapping tools like Visio; familiarity with Lean Six Sigma, Agile, or hybrid methods is a plus.

Qualifications

• Proven experience in Process Analysis, Business Analysis, Continuous Improvement, or a related field.

Responsibilities

• Gather and document business, functional, and operational requirements.
• Conduct stakeholder interviews, workshops, and discovery sessions.
• Analyse current processes to identify risks, inefficiencies, and improvement opportunities.
• Develop process maps, workflows, SOPs, user guides, and RACI matrices.
• Recommend and implement process improvement and automation initiatives.
• Support solution design, system configuration, and business rule definition.
• Coordinate UAT, defect tracking, and issue resolution.
• Support project delivery through Agile, Waterfall, or hybrid methodologies.
• Provide go-live support, training, change management, and business readiness activities.
• Manage stakeholder communications, project updates, risks, and dependencies.

Skills

Process Analysis

Business Analysis

Requirements gathering

Process mapping

Tools

Visio

Workday

Xero

Job description

Job Description:

Overview of the Role

The Process Analyst supports Finance teams by deep-diving into business processes, understanding business requirements, identifying problems and root causes, and recommending fit-for-purpose solutions. The role combines strong analytical capability, attention to detail, documentation and process mapping with practical execution supported by project and change management disciplines.

Working across both project and operational environments, the Process Analyst engages stakeholders, translates business needs into clear requirements, supports solution design and testing, and helps embed improvements. Success requires an organised, collaborative and team-oriented approach, with the ability to manage multiple priorities simultaneously without losing sight of process detail, controls or business outcomes.

Main duties include:

• Gathering and documenting business, functional, and operational requirements.
• Conducting stakeholder interviews, workshops, and discovery sessions.
• Analysing current processes to identify risks, inefficiencies, and improvement opportunities.
• Developing process maps, workflows, SOPs, user guides, and RACI matrices.
• Recommending and implementing process improvement and automation initiatives.
• Supporting solution design, system configuration, and business rule definition.
• Coordinating User Acceptance Testing (UAT), defect tracking, and issue resolution.
• Supporting project delivery through Agile, Waterfall, or hybrid methodologies.
• Providing go-live support, training, change management, and business readiness activities.
• Managing stakeholder communications, project updates, risks, and dependencies.

Requirements:

• Proven experience in Process Analysis, Business Analysis, Continuous Improvement, or a related field.
• Strong business requirements gathering, process mapping, and documentation skills.
• Experience using Visio or similar process-mapping tools.
• Knowledge of Lean Six Sigma, Agile, Waterfall, or hybrid project methodologies is an advantage.
• Experience supporting solution design, testing, implementation, and change management.
• Intermediate to advanced Microsoft Excel and Microsoft Office skills.
• Strong analytical, problem-solving, and root-cause analysis capabilities.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience working with remote/offshore teams is advantageous.
• Exposure to payroll systems, Workday, or Xero is desirable.

• 500K per incident HMO coverage + Dental & Optical benefits

• 2-week paid Christmas vacation
• Electricity & Data subsidies
• 25K Educational Assistance
• Training and equipment will be provided
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM