Business Analyst (Fixed-Term)

International Committee of the Red Cross (ICRC); Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

International Committee of the Red Cross (ICRC) in Makati, Philippines, seeks a Business Analyst to manage and optimize processes across a multinational setting. You will map as-is/to-be scenarios, lead change management, and deploy HR-related workflows to improve operational efficiency.

The role requires 3–5 years in a business analyst function, strong English, and a university degree with onsite work in Makati. Fixed-term 12-month employment is offered.

Qualifications

• Bachelor's Degree required
• 3 to 5 years’ experience in a business analyst role, or similar
• Proven functional experience in delivering and supporting at least one of the following in a multi-organisation and multi-national environment: processes description and mapping, shared services, project management, operational efficiency
• Lean Six sigma or process management certification is an advantage
• Solid understanding of project management
• Excellent interpersonal skills and capacity for collaborative teamwork across disciplines,
• Excellent conceptual and organizational skills, robust planning discipline
• Amenability to report onsite in Makati City, Philippines
• Amenability to work on a fixed - term employment (12 months)
• University degree or equivalent.
• Excellent command of English. Knowledge of French is an asset.
• Computer proficiency.

Responsibilities

• Ensures overall management of processes, their consistency, and the efficiency
• Identifies as-is and to-be scenario and perform gap analysis
• Maps and deploys HR business processes
• Reviews templates prior their approval by FRA
• Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholders
• Leads ongoing reviews of business processes and develop optimization strategies
• Gathers and document requirements to develop the ticketing tool and secures approval from stakeholders
• Prioritizes requirements based on business needs
• Reviews test cases prior actual user acceptance testing (UAT)
• Performs UAT and coordinates issues with HRIS L2 and L3
• Maps Employee Case Management processes and shares communication materials with impacted teams
• Creates and maintains templates as agreed with process owners and in accordance with the standards set by FRA
• Coordinates with line manager and project manager to define project’s scope and goals
• Understands the tool and its functionalities in order to design the to-be processes with the stakeholders concerned
• Coordinates with project staff and ensures completion of project deliverables in a thorough and timely manner
• Plans and schedules project timelines and carry out risk assessment
• Assesses and understands stakeholders’ constraints and appetite for change and creates communication plan to commonly build solutions
• Manages change with the Change Officer by emphasizing need to change and how to address it, documenting to-be processes, conducting trainings, and monitoring progress
• Provides post-go live support to make the change stick

Skills

Interpersonal skills

Project management

Lean Six Sigma

English proficiency

Computer skills

Collaboration

Education

Bachelor's Degree

Job description

ACCOUNTABILITIES AND RESPONSIBILITIES

Process management

• Ensures overall management of processes, their consistency, and the efficiency

• Identifies as-is and to-be scenario and perform gap analysis

• Maps and deploys HR business processes

• Reviews templates prior their approval by Framework, Risk & Assurance (FRA)

• Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholders

• Leads ongoing reviews of business processes and develop optimization strategies

Business Development

• Gathers and document requirements to develop the ticketing tool and secures approval from stakeholders

• Prioritizes requirements based on business needs

• Reviews test cases prior actual user acceptance testing (UAT)

• Performs UAT and coordinates issues with HRIS L2 and L3

• Maps Employee Case Management processes and shares communication materials with impacted teams

• Creates and maintains templates as agreed with process owners and in accordance with the standards set by FRA

Project management

• Coordinates with line manager and project manager to define project’s scope and goals

• Understands the tool and its functionalities in order to design the to-be processes with the stakeholders concerned

• Coordinates with project staff and ensures completion of project deliverables in a thorough and timely manner

• Plans and schedules project timelines and carry out risk assessment

• Assesses and understands stakeholders’ constraints and appetite for change and creates communication plan to commonly build solutions

• Manages change with the Change Officer by emphasizing need to change and how to address it, documenting to-be processes, conducting trainings, and monitoring progress

• Provides post-go live support to make the change stick

SELECTION REQUIREMENTS

• Bachelor's Degree required

• 3 to 5 years’ experience in a business analyst role, or similar

• Proven functional experience in delivering and supporting at least one of the following in a multi-organisation and multi-national environment: processes description and mapping, shared services, project management, operational efficiency

• Lean Six sigma or process management certification is an advantage

• Solid understanding of project management

• Excellent interpersonal skills and capacity for collaborative teamwork across disciplines,

• Excellent conceptual and organizational skills, robust planning discipline

• Amenability to report onsite in Makati City, Philippines

• Amenability to work on a fixed - term employment (12 months)

• University degree or equivalent.

• Excellent command of English. Knowledge of French is an asset.

• Computer proficiency.

Application deadline: November 2, 2026