Procedure Writer Analyst

JPMorgan Chase & Co.; Metro Manila; Presencial; PHP 550.000 - 900.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Manila seeks a Technical Writer for middle-office procedure documentation and change management. You will work with product teams and subject-matter experts to produce accurate, standardized content and support the annual attestation process.

You will partner across teams to ensure audit-ready documentation, version control, and timely delivery while aligning with documentation standards and content guidelines.

Formación

• 3+ years in client service/operations or similar in financial services.
• Experience writing procedure documentation (SOPs and process docs).
• Strong analytical and problem-solving skills.
• Stakeholder management and clear communication.
• Project management and risk awareness.
• Excellent written and verbal English communication.
• Knowledge of document lifecycle (versioning, reviews, attestation, archiving).
• On-site in the Philippines Corporate Center on 5:00 PM–2:00 AM Manila shift.

Responsabilidades

• Manage intake and workflow for procedure requests and assign change requests to writers and consultants.
• Write, revise, and standardize procedure documents with product teams and SMEs.
• Validate content for accuracy, clarity, and alignment to standards and style.
• Coordinate periodic reviews and the annual document attestation process.
• Maintain document version control and archival lifecycle.
• Partner across teams to deliver high-quality documentation.
• Research inquiries related to treasury products, client onboarding, and account activity.
• Prioritize inquiries to ensure visibility, traction, and timely resolution.
• Communicate status and escalate risks when needed.
• Produce BAU reporting and content uplift metrics.
• Identify process improvements and recommend streamlining enhancements.

Conocimientos

Client service

Operations

Technology

Sales support

Portfolio support

Educación

Bachelor’s degree or equivalent

Herramientas

Alteryx

Tableau

Python

Descripción del empleo

Help teams do the right things the right way—consistently and clearly. In this role, you will shape how operational knowledge is documented, maintained, and improved through disciplined technical writing and strong partnership. You will support procedure updates, manage change intake, and help drive timely attestations. If you enjoy turning complex inputs into clear, usable guidance, this role offers meaningful impact and collaboration.

As a Technical writer, business process management (Middle Office procedures) in the Middle Office Global Practices team, you will provide technical writing support for middle office procedure documentation, change requests, and the annual attestation process. You will partner with stakeholders and subject matter experts to produce accurate, standardized content aligned to documentation and content standards. You will be based at the Philippines Corporate Center and follow a 5:00 PM to 2:00 AM Manila shift.

Job responsibilities

• Manage an intake and workflow process for procedure requests and assign change requests to writers and consultants as appropriate
• Write, revise, and standardize procedure documents in partnership with product teams, subject matter experts, and content owners
• Validate procedure content for accuracy, clarity, and alignment to documentation standards and style guidance
• Coordinate periodic reviews and the annual document attestation process, ensuring completion and audit-ready tracking
• Maintain document version control, ensuring content is updated, streamlined, and archived according to the document lifecycle
• Partner across teams to support consistent delivery of high-quality documentation and services
• Research inquiries related to treasury products and services, client onboarding, deposit account activity, and account maintenance, and recommend solutions
• Prioritize incoming inquiries and change requests to ensure visibility, traction, and timely resolution
• Communicate status, expectations, and outcomes clearly to stakeholders, escalating risks and blockers when needed
• Produce business-as-usual reporting and content uplift metrics to support transparency and continuous improvement
• Identify process improvement opportunities and recommend streamlining enhancements to management

Required qualifications, capabilities and skills

• At least 3 years of experience in client service, operations, technology, sales support, or portfolio support within a corporate or financial services environment
• Demonstrated technical writing experience producing procedure documentation (for example, standard operating procedures and process documents)
• Strong critical thinking and problem-solving skills, including the ability to research inquiries and recommend practical solutions
• Proven stakeholder management skills, including ability to build trust and communicate effectively across levels
• Project management skills, including ability to track work, manage timelines, and elevate delivery risks appropriately
• Strong written and verbal English communication skills, with attention to detail and document quality
• Working knowledge of document lifecycle practices (versioning, review, approval, attestation, and archiving)
• Risk and control mindset, including ability to follow standards and escalation processes consistently
• Ability to work onsite in the Philippines Corporate Center on a 5:00 PM to 2:00 AM Manila shift

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent education
• Experience supporting middle office operations or procedure libraries
• Familiarity with treasury products and services and related operational processes
• Experience with analytics, reporting, or automation tools (for example, Alteryx, Tableau, and Python)
• Experience using content management or documentation platforms (for example, Microsoft SharePoint and Adobe Experience Manager)