Technical Writer

Staff Alliance Inc.; Quezon City; On-site; PHP 335,000 - 670,000; Full time

Job summary

Staff Alliance Inc. is seeking a documentation-focused professional in Metro Manila to shape and maintain policies, procedures, and process flows. You will work with project teams and SMEs to gather information and ensure clarity in user guidelines. Participation in UAT is expected.

The role requires strong English writing, analytical thinking, and proficiency with MS Office and document management tools to manage revisions and approvals effectively.

Qualifications

• Bachelor’s degree or higher in a related field.
• Experience in documenting policies, procedures, and process flows.
• Banking/ CBS/ system migration experience is a plus.
• Strong written English, analytical and communication skills.
• Proficient in MS Office and process mapping/document management tools.

Responsibilities

• Document policies, procedures, process flows, controls, and system changes.
• Coordinate with project teams, process owners, and SMEs to gather information.
• Participate in UAT and process validation activities.
• Translate system changes into clear, user-friendly procedures and guidelines.
• Manage document revisions, version control, reviews, and approvals.

Skills

Process documentation

SOP development

Analytical skills

Written English

Communication skills

Education

Bachelor’s degree in Business/IT/Engineering/Finance/Communication

Tools

MS Office

Document management tools

Process mapping

Job description

Qualifications:

• Bachelor’s degree in Business, IT, Engineering, Finance, Communication, or related field.

• Experience in process documentation, SOPs, or procedure development.

• Banking, financial services, or CBS/system migration experience is an advantage.

• Strong written English, analytical, and communication skills.

• Proficient in MS Office and process mapping/document management tools

Job Description:

• Document policies, procedures, process flows, controls, and system changes.

• Coordinate with project teams, process owners, and SMEs to gather information.

• Participate in UAT and process validation activities.

• Translate system changes into clear, user-friendly procedures and guidelines.

• Manage document revisions, version control, reviews, and approvals.