Procedure Writer Analyst

JPMorgan Chase & Co.; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

JPMorgan Chase & Co. Philippines Corporate Center in Manila seeks a Technical Writer to shape how operational knowledge is documented, maintained and improved.

You\u2019ll collaborate with product teams and SMEs, manage change requests and attestations, and translate complex inputs into clear guidance while supporting the annual documentation cycle. The role requires at least 3 years in client service or operations, strong written English, and experience with document lifecycle practices.

Qualifications

• 3+ years in client service, operations, technology, sales support, or portfolio support within financial services
• Proven technical writing experience producing procedure documents
• Strong written and verbal English communication with attention to detail

Responsibilities

• Manage intake and assign change requests to writers and consultants
• Write, revise, and standardize procedure documents with SMEs
• Validate content for accuracy and alignment to standards
• Coordinate annual document attestation and reviews
• Maintain version control and document lifecycle
• Partner across teams to deliver high-quality documentation
• Research inquiries related to treasury products and services
• Prioritize inquiries and changes to ensure visibility and timely resolution
• Communicate status and risks clearly to stakeholders
• Produce reporting and metrics for transparency and improvement
• Identify process improvements and recommend streamlining enhancements

Skills

Technical writing

Stakeholder management

Document lifecycle

Change requests

Education

Bachelor’s degree or equivalent

Tools

SharePoint

Adobe Experience Manager

Tableau

Job description

Job Description:

Help teams do the right things the right way—consistently and clearly. In this role, you will shape how operational knowledge is documented, maintained, and improved through disciplined technical writing and strong partnership. You will support procedure updates, manage change intake, and help drive timely attestations. If you enjoy turning complex inputs into clear, usable guidance, this role offers meaningful impact and collaboration.

As a Technical writer, business process management (Middle Office procedures) in the Middle Office Global Practices team, you will provide technical writing support for middle office procedure documentation, change requests, and the annual attestation process. You will partner with stakeholders and subject matter experts to produce accurate, standardized content aligned to documentation and content standards. You will be based at the Philippines Corporate Center and follow a 5:00 PM to 2:00 AM Manila shift.

Job responsibilities

• Manage an intake and workflow process for procedure requests and assign change requests to writers and consultants as appropriate
• Write, revise, and standardize procedure documents in partnership with product teams, subject matter experts, and content owners
• Validate procedure content for accuracy, clarity, and alignment to documentation standards and style guidance
• Coordinate periodic reviews and the annual document attestation process, ensuring completion and audit-ready tracking
• Maintain document version control, ensuring content is updated, streamlined, and archived according to the document lifecycle
• Partner across teams to support consistent delivery of high-quality documentation and services
• Research inquiries related to treasury products and services, client onboarding, deposit account activity, and account maintenance, and recommend solutions
• Prioritize incoming inquiries and change requests to ensure visibility, traction, and timely resolution
• Communicate status, expectations, and outcomes clearly to stakeholders, escalating risks and blockers when needed
• Produce business-as-usual reporting and content uplift metrics to support transparency and continuous improvement
• Identify process improvement opportunities and recommend streamlining enhancements to management

Required qualifications, capabilities and skills

• At least 3 years of experience in client service, operations, technology, sales support, or portfolio support within a corporate or financial services environment
• Demonstrated technical writing experience producing procedure documentation (for example, standard operating procedures and process documents)
• Strong critical thinking and problem-solving skills, including the ability to research inquiries and recommend practical solutions
• Proven stakeholder management skills, including ability to build trust and communicate effectively across levels
• Project management skills, including ability to track work, manage timelines, and elevate delivery risks appropriately
• Strong written and verbal English communication skills, with attention to detail and document quality
• Working knowledge of document lifecycle practices (versioning, review, approval, attestation, and archiving)
• Risk and control mindset, including ability to follow standards and escalation processes consistently
• Ability to work onsite in the Philippines Corporate Center on a 5:00 PM to 2:00 AM Manila shift

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent education
• Experience supporting middle office operations or procedure libraries
• Familiarity with treasury products and services and related operational processes
• Experience with analytics, reporting, or automation tools (for example, Alteryx, Tableau, and Python)
• Experience using content management or documentation platforms (for example, Microsoft SharePoint and Adobe Experience Manager)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

J.P. Morgans Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Requirements: