Problem Management Engineer | Telco Network Resilience

Hammerjack Pty Ltd; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

NCS, part of the Singtel Group, seeks a Problem Engineer in the Philippines to support Singtel Philippines and collaborate with Singapore operations. You will analyze recurring incidents, perform root cause analysis, and drive lasting solutions while coordinating with cross-functional teams.

Ideal candidates bring Telco network experience, strong analytical skills, and familiarity with ITSM tools. Opportunities include process improvements and incident KPI tracking within a regional team.

Qualifications

• Experience supporting Telco or large enterprise-scale networks.
• Strong grasp of LAN/WAN, TCP/IP, and security fundamentals.
• Exposure to routing, switching, MPLS IPVPN, BGP/OSPF and related protocols.
• Familiarity with Cisco/Junos/Fortinet products.
• Exposure to SD-WAN technologies (e.g., Silver Peak, Cisco SD-WAN).
• Up to 3 years in a problem management role in IT/telecom.
• Certifications such as CCNA/CCNP/JNCIA are valued.
• Lean Six Sigma or Kepner-Tregoe knowledge is a plus.
• Analytical mindset for complex issues and proactive improvements.
• Ability to coordinate stakeholders and present analyses with Excel/BI tools.
• Experience with ITSM tools like ServiceNow or BMC Remedy.

Responsibilities

• Detect and log problems by analysing recurring incidents and major incidents.
• Perform root cause analysis using established methodologies.
• Collaborate with cross-functional teams to investigate and resolve problems.
• Propose and drive workarounds or permanent solutions.
• Conduct trend analysis to identify patterns and prevent incidents.
• Maintain KEDB and create knowledge articles.
• Participate in process improvements and automation opportunities.
• Perform audits and lead critical problem investigations as required.
• Track and report Problem Management KPIs and metrics.

Skills

Telco networks

Networking fundamentals

Routing & switching

Networking devices

SD-WAN

Problem management exp

Problem management knowledge

Lean Six Sigma

Analytical mindset

Stakeholder leadership

Communication

Education

CCNA/CCNP/JNCIA certification

Tools

MS Excel

Power BI

Tableau

ServiceNow

BMC Remedy

Job description

NCS, part of the Singtel Group, seeks a Problem Engineer in the Philippines to support Singtel Philippines and collaborate with Singapore operations. You will analyze recurring incidents, perform root cause analysis, and drive lasting solutions while coordinating with cross-functional teams.

Ideal candidates bring Telco network experience, strong analytical skills, and familiarity with ITSM tools. Opportunities include process improvements and incident KPI tracking within a regional team.