Network Engineer (Philippines) - Local Only

Arbeit Infotech; Davao City; On-site; PHP 360,000 - 640,000; Full time

Job summary

Arbeit Group is seeking a Network Engineer (Philippines) to support customer experience and network performance within a telecom environment. The role focuses on handling events and VIP complaints, monitoring OSS KPIs, and analyzing drive-test data to drive improvements.

Experience with Globe CSP projects is highly preferred; Ericsson or Globe experience is an advantage. This is a local-only position based in the Philippines, requiring strong teamwork and proactive problem-solving attitude.

Qualifications

• Experience in OSS KPI monitoring and Drive Test (DT) analysis.
• Experience supporting customer complaints and event-related activities.
• Strong customer-facing and communication skills.
• Globe CSP project experience is highly preferred.
• Ericsson and/or Globe experience is an advantage.

Responsibilities

• Handle Event and VIP customer complaints.
• Perform OSS KPI monitoring and analysis.
• Support drive test analysis and customer experience improvement initiatives.
• Coordinate issue resolution and escalation management activities.

Skills

OSS KPI monitoring

Drive Test analysis

Customer-facing communication

Event handling

Escalation management

Globe CSP experience

Ericsson/Globe experience

Job description

Network Engineer (Philippines) – Local Only

Arbeit Group is looking for a Network Engineer to support customer experience and network performance activities within a leading telecom environment.

Key responsibilities

Handle Event and VIP customer complaints

Perform OSS KPI monitoring and analysis

Support drive test analysis and customer experience improvement initiatives

Coordinate issue resolution and escalation management activities

About you

Experience in OSS KPI monitoring and Drive Test (DT) analysis

Experience supporting customer complaints and event-related activities

Strong customer-facing and communication skills

Globe CSP project experience is highly preferred

Good teamwork and proactive problem-solving attitude

Ericsson and/or Globe experience is an advantage

Information Technology Services 11-50 employees

WHO WE ARE

Arbeit is an IT-driven, Innovation-obsessed Consulting Firm with years of unparalleled expertise at helping Telco's and other telecom-connected enterprises achieve enviable success in their business. Our forte lies in delivering goal-based software, engineering, and operations services for our clients across telecommunication industry. Working with some of the leading, global communications Service Providers (CSPs), Independent Software Vendors (ISVs), Mobile Operators and Network Equipment Manufacturers (NEMs), we have carved out a strong position for ourselves in the market – the outcome of our dedication, transparency and passion to exceed expectations of our clients.

We provide an array of result-oriented, telecom-specific services for our clients with more focus on driving efficiency in business operations of our clients, rooting out complexities in their business processes, creating easy way to help them overcome barriers and be successful in all their business endeavors.

OUR ROLES

We, with our team of experienced consultants build, enhance and manage multiple operations, (re)design, and implement billing, fulfilment, and assurance processes and other connected IT architectures. Our clients can rely on us to assume role of project manager for introduction of innovative services, complete business transformation or rollouts of technologies. Our certified QA and Testing experts make sure each and every project or process is replete in quality and help reach desired level of success in operations.

At Arbeit Consulting, we don’t limit ourselves to companies within the telecom and internet market, we deliver services for other related markets too. Many of the leading non-telecom companies such as energy companies also rely on us for resolving their key telecommunication issues.

WHO WE ARE

Arbeit is an IT-driven, Innovation-obsessed Consulting Firm with years of unparalleled expertise at helping Telco's and other telecom-connected enterprises achieve enviable success in their business. Our forte lies in delivering goal-based software, engineering, and operations services for our clients across telecommunication industry. Working with some of the leading, global communications Service Providers (CSPs), Independent Software Vendors (ISVs), Mobile Operators and Network Equipment Manufacturers (NEMs), we have carved out a strong position for ourselves in the market – the outcome of our dedication, transparency and passion to exceed expectations of our clients.

We provide an array of result-oriented, telecom-specific services for our clients with more focus on driving efficiency in business operations of our clients, rooting out complexities in their business processes, creating easy way to help them overcome barriers and be successful in all their business endeavors.

OUR ROLES

We, with our team of experienced consultants build, enhance and manage multiple operations, (re)design, and implement billing, fulfilment, and assurance processes and other connected IT architectures. Our clients can rely on us to assume role of project manager for introduction of innovative services, complete business transformation or rollouts of technologies. Our certified QA and Testing experts make sure each and every project or process is replete in quality and help reach desired level of success in operations.

At Arbeit Consulting, we don’t limit ourselves to companies within the telecom and internet market, we deliver services for other related markets too. Many of the leading non-telecom companies such as energy companies also rely on us for resolving their key telecommunication issues.