Senior Incident & Problem Leader - SD-WAN

quantrics enterprises inc.; Philippines; Teletrabalho; PHP 800 000 - 1 400 000; Tempo integral

Resumo da oferta

quantrics enterprises inc. in the Philippines seeks an experienced Incident and Problem Management professional to lead major incidents, coordinate technical resources, and work with SD-WAN, LAN/WAN, and telecom teams to restore services promptly.

You will communicate with customers and stakeholders, generate reports, participate in on-call rotations, and drive continuous improvements to incident and problem management processes in a demanding, customer-facing environment.

Qualificações

• Bachelor's degree required; no specific certification specified.
• 5+ years in Major Incident Management.
• 5+ years in Problem Management.
• 5+ years working with or supporting SD-WAN environments.
• 2+ years of experience with Juniper SD-WAN.
• 5+ years of telecommunications experience; LAN/WAN knowledge.

Responsabilidades

• Manage major incidents by coordinating technical resources and stakeholders to support timely service restoration.
• Lead problem management activities to identify recurring service issues and support corrective actions.
• Conduct chronic site investigations to identify recurring operational issues and improve reliability.
• Coordinate incident and problem activities across technical teams to align priorities and resolutions.
• Communicate with customers through calls, email, and meetings to provide clear updates throughout lifecycle.
• Generate incident, problem, and operational reports for stakeholders; participate in rotational on-call coverage.

Conhecimentos

Major Incident Management

Problem Management

SD-WAN Knowledge

Telecommunications

LAN/WAN Knowledge

Customer & Stakeholder Communication

Formação académica

Bachelor's degree

Descrição da oferta de emprego

quantrics enterprises inc. in the Philippines seeks an experienced Incident and Problem Management professional to lead major incidents, coordinate technical resources, and work with SD-WAN, LAN/WAN, and telecom teams to restore services promptly.

You will communicate with customers and stakeholders, generate reports, participate in on-call rotations, and drive continuous improvements to incident and problem management processes in a demanding, customer-facing environment.