Network Operations Engineer: Incident Response

Siegen HR Solutions; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A technology solutions provider is seeking a skilled IT Incident Management Specialist in Manila. You will be responsible for handling both critical and non-critical incidents, troubleshooting issues related to networking equipment like routers and switches, and ensuring timely communication of updates to stakeholders. A Bachelor's degree in IT or Computer Science is required, along with experience in Avaya and VoIP technologies. Relevant IT certifications will be an advantage.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Experience with Avaya plus VoIP and OBX.
• Strong troubleshooting skills with routers and switches.
• Effective English communication and presentation skills.
• Relevant IT certifications are a plus.

Responsibilities

• Handle critical and non-critical incidents.
• Troubleshoot assigned incidents and provide timely resolutions.
• Coordinate with teams and vendors for incident escalation.
• Provide updates on incidents and service requests.
• Assist in root cause analysis.

Skills

Incident resolution

Troubleshooting

Communication skills

IT service management

Education

Bachelor’s Degree in Information Technology, Computer Science or relevant field

CCNA, CCNP, or JNCP Certification

Tools

Cisco Routers

Aruba Switch

VoIP technologies

Job description

A technology solutions provider is seeking a skilled IT Incident Management Specialist in Manila. You will be responsible for handling both critical and non-critical incidents, troubleshooting issues related to networking equipment like routers and switches, and ensuring timely communication of updates to stakeholders. A Bachelor's degree in IT or Computer Science is required, along with experience in Avaya and VoIP technologies. Relevant IT certifications will be an advantage.