Core Network Incident Engineer: Fault & SLA Champion

Globe Telecom, Inc.; Makati; On-site; PHP 520,000 - 760,000; Full time

Job summary

Globe Telecom, Inc. in Makati is seeking a Network Resource Center Engineer focused on fault and incident management. You will monitor alarms, create fault tickets, perform first-line troubleshooting, escalate where needed, and update ticket statuses to ensure rapid restoration of service.

Join a team responsible for core network incident management, implementing changes, and providing timely status updates to stakeholders while maintaining network stability and customer service levels.

Qualifications

• Monitoring alarms in Core network via AMS/EMS.
• Creating fault tickets for network incidents/outages.
• First-line troubleshooting of alarms and performance issues.
• Escalating incidents to support groups and onsite teams as needed.

Responsibilities

• Monitors/acknowledges alarms for Core network.
• Creates fault tickets for incidents/outages.
• Performs first-line troubleshooting of alarms/outages.
• Updates status of open tickets and clears upon restoration.
• Escalates incidents to support groups for onsite needs.
• Provides timely incident status updates until resolution.
• Implements changes and activities per schedule and quality standards.

Skills

Fault/Incident management

AMS/EMS monitoring

Troubleshooting

Incident escalation

Communication

Tools

Alarm Management System (AMS)

Element Management System (EMS)

Ticketing system

Job description

Globe Telecom, Inc. in Makati is seeking a Network Resource Center Engineer focused on fault and incident management. You will monitor alarms, create fault tickets, perform first-line troubleshooting, escalate where needed, and update ticket statuses to ensure rapid restoration of service.

Join a team responsible for core network incident management, implementing changes, and providing timely status updates to stakeholders while maintaining network stability and customer service levels.