Proactive Client Success Partner

magic; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

Magic is looking for a Client Success Specialist based in the Philippines to ensure client satisfaction and success. In this role, you will manage client relationships, addressing concerns proactively and maintaining organized records of interactions.

The ideal candidate has at least 2 years of client-facing support experience, effective communication skills, and the ability to work overlapping US hours.

Qualifications

• Minimum of 2 years in a client-facing support role.
• Strong communication skills for live client calls.
• Ability to work overlapping US hours.

Responsibilities

• Manage client relationship and ensure client success.
• Proactively reach out to clients to prevent cancellations.
• Maintain organized records in HubSpot.

Skills

Client-Facing Support Experience

Effective Communication

Proactive Problem-Solving

Time Management

Job description

Magic is looking for a Client Success Specialist based in the Philippines to ensure client satisfaction and success. In this role, you will manage client relationships, addressing concerns proactively and maintaining organized records of interactions.

The ideal candidate has at least 2 years of client-facing support experience, effective communication skills, and the ability to work overlapping US hours.