Print Services Admin & Scheduling Coordinator (Onsite)

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Pasay City is seeking a Print Service Works Coordinator - Administration to join our onsite day shift team. You will manage the inbound service email inbox, log service jobs in ICE ERP, schedule technicians, and ensure timely, accurate records and billing support.

Ideal candidates have 1–2 years in admin or scheduling, strong English, and proficiency with Outlook and Excel; experience with ERP/CRM systems is a plus.

Qualifications

• 1–2 years of experience in administration, scheduling, coordination or customer service.
• Strong written and spoken English for customer emails and calls.
• MS Office skills, especially Outlook and Excel.
• Attention to detail and accuracy in data entry and records.
• Ability to learn ERP/CRM or job management systems.

Responsibilities

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain appointments through Outlook Calendar.
• Monitor and validate completed service jobs and close them in the system.
• Prepare and send customer quotes via email.
• Process toner orders and support invoicing and related admin tasks.
• Handle inbound and outbound customer calls as required.
• Maintain accurate records and ensure service requests and customer information are documented.
• Coordinate with internal teams and onshore stakeholders to meet timelines.
• Identify and elevate issues affecting scheduling, billing, or customer service.

Skills

Administration

Scheduling

Customer service

Communication

MS Office (Outlook, Excel)

Tools

Outlook

Excel

ICE ERP

Job description

MicroSourcing in Pasay City is seeking a Print Service Works Coordinator - Administration to join our onsite day shift team. You will manage the inbound service email inbox, log service jobs in ICE ERP, schedule technicians, and ensure timely, accurate records and billing support.

Ideal candidates have 1–2 years in admin or scheduling, strong English, and proficiency with Outlook and Excel; experience with ERP/CRM systems is a plus.