Prescription Customer Support Associate

ACS pro Global Corporation; Bulacan; On-site; PHP 279,000 - 424,000; Full time

Job summary

ACS pro Global Corporation in the Philippines is seeking a Prescription Customer Support Associate to assist patients and customers with prescription needs. You will answer inbound calls, process refills, track orders, and address billing or service questions in a busy BPO setting.

The role requires experience in pharmacy healthcare, clear English communication, active listening, and the ability to work effectively under pressure.

Qualifications

• Experience in a pharmacy-focused healthcare campaign, medical field, or pharmacy operations.
• Preferably a graduate of healthcare-related allied courses.
• Excellent verbal and written English communication skills.
• Strong active listening skills.
• Ability to work effectively in a fast-paced BPO environment.
• Can start ASAP.

Responsibilities

• Answer incoming calls, chats, or emails from patients regarding prescription orders, refill requests, and delivery status.
• Accurately update patient records, prescription details, and interaction notes in the healthcare system.
• Answer basic questions about insurance coverage, copays, and payment options.
• Handle customer complaints or delay inquiries with empathy, professionalism, and patience.
• Follow all privacy guidelines, including HIPAA requirements, to ensure patient confidentiality and data security.

Skills

Pharmacy experience

English fluency

Active listening

BPO environment

Customer service

Education

Healthcare-related education

Job description

Job Description

As a Prescription Customer Support Associate, you will be assisting patients and customers with their prescription needs. In this role, you will answer inbound calls, assist with prescription refills, track orders, and help resolve general billing or service questions in a fast-paced BPO environment.

Responsibilities

• Answer incoming calls, chats, or emails from patients regarding prescription orders, refill requests, and delivery status.
• Accurately update patient records, prescription details, and interaction notes in the healthcare system.
• Answer basic questions about insurance coverage, copays, and payment options.
• Handle customer complaints or delay inquiries with empathy, professionalism, and patience.
• Follow all privacy guidelines, including HIPAA requirements, to ensure patient confidentiality and data security.

Minimum Qualifications

• Experience in a pharmacy-focused healthcare campaign, medical field, or pharmacy operations.
• Preferably a graduate of or with a background in healthcare-related allied courses.
• Excellent verbal and written English communication skills.
• Strong active listening skills.
• Ability to work effectively in a fast-paced BPO environment.
• Can start ASAP.