Premium Experience Specialist - Café & Fintech Brand

Long Bridge HK Limited; Santo Niño 1st; Sur place; PHP 360 000 - 420 000; Plein temps

Résumé du poste

Longbridge Café seeks a Customer Experience Specialist to blend premium hospitality with fintech brand advocacy at its flagship store. You will curate a welcoming, high-energy environment, manage daily space operations, and engage visitors as the bridge to our financial ecosystem.

The role emphasizes premium guest relations, event execution, and cross-functional collaboration with Store Manager, Baristas, and Financial Advisors to elevate the customer journey.

Qualifications

• 1+ years in premium customer service, luxury retail, or hospitality.
• Experience with lifestyle concepts or high-end cafes is a plus.
• Able to stay composed in a fast-paced, multi-tasking environment.
• Excellent communication and service-oriented personality.
• Proficient with basic office software and POS/booking systems.

Responsabilités

• Greet guests warmly and set a premium tone on arrival.
• Know cafe offerings, space amenities, events, and fintech services.
• Engage visitors, identify needs, and guide to resources or advisors.
• Manage day-to-day space operations and troubleshooting.
• Maintain brand standards and pristine, inviting spaces.
• Coordinate space bookings and shared amenities.
• Assist in onboarding and training new team members.
• Contribute to events and community workshops.

Connaissances

Premium customer service

Hospitality experience

Luxury retail

Front-of-house banking

Formation

Associate degree

Bachelor's degree preferred

Outils

POS systems

Booking systems

Office software

Description du poste

Longbridge Café seeks a Customer Experience Specialist to blend premium hospitality with fintech brand advocacy at its flagship store. You will curate a welcoming, high-energy environment, manage daily space operations, and engage visitors as the bridge to our financial ecosystem.

The role emphasizes premium guest relations, event execution, and cross-functional collaboration with Store Manager, Baristas, and Financial Advisors to elevate the customer journey.