Customer Experience Specialist - Finance & Café Concierge

Long Bridge HK Limited; Santo Niño 1st; On-site; PHP 279,000 - 502,000; Full time

Job summary

Longbridge Café is seeking a Customer Experience Specialist at our flagship store to warmly welcome customers, assist with registration and onboarding, and help guests navigate Longbridge’s financial platform in a casual, lifestyle‑driven setting.

You will collaborate with the café team, support in‑store events, and drive user growth and satisfaction by delivering consistent, professional service and follow‑ups, while ensuring compliance by directing to licensed staff for financial guidance.

Qualifications

• 1–3 years of experience in a customer-facing role, ideally within financial services, retail, hospitality, or banking.
• Proven track record in client communication and service delivery with diverse customers.
• Experience collaborating cross-functionally in a fast-paced environment.

Responsibilities

• Onboard customers and assist with platform navigation and account setup.
• Deliver exceptional customer service for in-store and platform inquiries; follow up to build loyalty.
• Contribute to store growth by achieving targets and supporting performance reviews.

Skills

Customer-centric mindset

Interpersonal excellence

Cultural fit

Education

Bachelor's degree or above (Finance/Economics/Business)

Job description

Longbridge Café is seeking a Customer Experience Specialist at our flagship store to warmly welcome customers, assist with registration and onboarding, and help guests navigate Longbridge’s financial platform in a casual, lifestyle‑driven setting.

You will collaborate with the café team, support in‑store events, and drive user growth and satisfaction by delivering consistent, professional service and follow‑ups, while ensuring compliance by directing to licensed staff for financial guidance.