Customer Experience Specialist, Longbridge Cafe

Long Bridge HK Limited; Santo Niño 1st; On-site; PHP 360,000 - 420,000; Full time

Job summary

Longbridge Café seeks a Customer Experience Specialist to blend premium hospitality with fintech brand advocacy at its flagship store. You will curate a welcoming, high-energy environment, manage daily space operations, and engage visitors as the bridge to our financial ecosystem.

The role emphasizes premium guest relations, event execution, and cross-functional collaboration with Store Manager, Baristas, and Financial Advisors to elevate the customer journey.

Qualifications

• 1+ years in premium customer service, luxury retail, or hospitality.
• Experience with lifestyle concepts or high-end cafes is a plus.
• Able to stay composed in a fast-paced, multi-tasking environment.
• Excellent communication and service-oriented personality.
• Proficient with basic office software and POS/booking systems.

Responsibilities

• Greet guests warmly and set a premium tone on arrival.
• Know cafe offerings, space amenities, events, and fintech services.
• Engage visitors, identify needs, and guide to resources or advisors.
• Manage day-to-day space operations and troubleshooting.
• Maintain brand standards and pristine, inviting spaces.
• Coordinate space bookings and shared amenities.
• Assist in onboarding and training new team members.
• Contribute to events and community workshops.

Skills

Premium customer service

Hospitality experience

Luxury retail

Front-of-house banking

Education

Associate degree

Bachelor's degree preferred

Tools

POS systems

Booking systems

Office software

Job description

Customer Experience Specialist, Longbridge Cafe

Job Description

Longbridge Café is Asia’s pioneering "Investing + Lifestyle" flagship store, redefining traditional investment experience .Through specialty coffee, community events, and financial talks, it seamlessly integrates investing into everyday life for a new generation of modern investors.

About Longbridge Cafe

Longbridge Café is Asia’s pioneering "Investing + Lifestyle" flagship store, redefining traditional investment experience .Through specialty coffee, community events, and financial talks, it seamlessly integrates investing into everyday life for a new generation of modern investors.

About Role

As a Customer Experience Specialist (Space Operations), you are the heartbeat and the "Ambassador of First Impressions" at the Longbridge Cafe flagship store. Moving away from traditional front-desk or retail roles, you will seamlessly blend premium hospitality with fintech brand advocacy. Your mission is to curate an impeccable, welcoming, and high-energy environment. You will manage day-to-day space operations, orchestrate community events, and engage with visitors—acting as the vital bridge that connects lifestyle cafe culture with Longbridge’s innovative financial ecosystem.

Key Responsibilities

Premium Guest Relations & First Impressions

• The Perfect Welcome: Provide an enthusiastic, professional, and world-class welcome to every guest entering the space, setting a premium tone for their visit.


• Navigation & Concierge: Act as a walking knowledge base regarding the cafe’s premium coffee offerings, spatial amenities, upcoming community events, and ecosystem of financial services.


• Proactive Engagement: Build instant rapport with visitors, intuitively identifying their needs and seamlessly guiding them to the right resources or in-house Financial Advisors.

Operational Excellence & Space Management

• Daily Operations: Own the day-to-day operations of the space, including opening/closing procedures, operational checklists, and immediate troubleshooting of on-site issues.


• Aesthetic & Maintenance: Uphold flawless visual merchandising and premium brand standards. Ensure all floors, seating areas, and facilities remain pristine, organized, and inviting throughout the day.


• Resource Optimization: Oversee space bookings, meeting room schedules, and the flawless coordination of shared amenities.

Community Cultivation & Brand Advocacy

• Storytelling: Passionately articulate the Longbridge brand culture, product advantages, and the unique lifestyle-meets-finance design philosophy of the Cafe.


• Event Execution: Plan, coordinate, and execute in-store community events, product launches, and interactive financial literacy workshops to drive user foot traffic and platform engagement.


• Feedback Loop: Proactively gather qualitative customer feedback and insights, synthesizing data to help management continuously optimize the guest experience.

Cross-Functional Synergy

• One-Team Ecosystem: Collaborate daily with the Store Manager, Baristas, and Financial Advisors to ensure a frictionless operational loop and a unified brand voice.


• Knowledge Sharing: Assist in onboarding and training new team members, ensuring store procedures and premium service standards are mastered quickly.


• Creative Contribution: Participate in brainstorming sessions to elevate customer service, boost store performance, and innovate the retail experience.

Requirements

• Industry Experience: 1+ years of experience in premium customer service, luxury retail, hospitality (F&B/Hotels), co-working spaces, or front-of-house banking.


• Lifestyle Concepts: Experience working within multi-functional, experiential "lifestyle" concepts or high-end cafes is a significant plus.


• Adaptability: Proven track record of staying composed, flexible, and highly organized in a fast-paced, multi-tasking retail or hospitality environment.


• Interpersonal Brilliance: Exceptional communication skills with a genuinely warm, positive, and service-oriented personality.


• Problem-Solving Agility: Strong situational awareness and the ability to handle unexpected operational challenges or customer conflicts with grace and professionalism.


• Tech-Savvy: Proficient with basic office software, mobile devices, and POS/booking systems.


• Education: Associate degree or equivalent; Bachelor’s degree is preferred.