Premier Customer Care Pro — Elevate Satisfaction & Loyalty

FedEx Express México; Angeles; On-site; PHP 335,000 - 502,000; Full time

Job summary

FedEx Express Philippines is seeking a Premier Customer Care Representative to deliver exceptional service by phone and online channels, address inquiries, and resolve issues promptly. You will work with Premier customers to foster loyalty and exceed expectations.

You will collaborate with internal and external stakeholders to ensure seamless resolution of concerns, support management strategies for customer satisfaction and retention, and perform other duties as assigned.

Qualifications

• Provides exceptional customer service via phone and online channels, addressing inquiries and resolving issues.

Responsibilities

• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations.
• Communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns.
• Partners with management to develop and implement strategies for improving customer satisfaction and retention.
• Performs other duties as assigned.

Skills

Customer service

Communication

Stakeholder collaboration

Job description

FedEx Express Philippines is seeking a Premier Customer Care Representative to deliver exceptional service by phone and online channels, address inquiries, and resolve issues promptly. You will work with Premier customers to foster loyalty and exceed expectations.

You will collaborate with internal and external stakeholders to ensure seamless resolution of concerns, support management strategies for customer satisfaction and retention, and perform other duties as assigned.